Assistant Manager

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As the **Assistant Manager** reporting directly to the Venue Manager of Black Bar & Grill you will ensure a fresh, positive and exciting environment where safety, flawless delivery and execution of service and product excellence are paramount. With your developing business acumen and an eye for sustainability, you will understand and inspire best use of resources, including labour and cost of goods.

This is a fantastic opportunity where you will create a unique dining experience for our guests and lead a dynamic team with integrity and dedication to taking good care.

**A few of your responsibilities**:

- Assist Venue Manager to lead and support achievement of financial and operational targets
- Oversee operational functions that include rostering requirements, standard operating procedures, training and performance management
- Assist with the development, implementation and evaluation of service standards and standard operating procedures
- Ensure that all areas of the business comply with the Responsible Service of Alcohol program and relevant provisions of the Liquor Act
- Assist in managing the selection, training and development of all employees to ensure timely recruitment and career growth

**What we are looking for**:

- Management experience within in a similar large busy environment, with a thorough knowledge of food and beverages
- Demonstrated ability in planning and resourcing people and products, performance management and controlling labour costs and operating expenses
- Exceptional guest service skills with a proactive attitude and natural ability to communicate effectively with a diverse range of guests
- Current RSA Statement of Attainment
- Flexible with availability for work over a 7-day roster

**About you**:
You are an experienced team leader, able to inspire and motivate your team to consistently deliver world class service. With strong communication skills, you confidently manage venue operations and ensure your team have the mentorship and opportunities to learn and develop.

Your role will be pivotal in shaping the success of our Food & Beverage Leadership team at The Star.

**What can we offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career

**_ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.**

The Star was awarded **WGEA Employer of Citation for Gender Equality** (2022-24) and has been recognised as a **2024 GOLD Employer**by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

**It's your time to SHINE**

Click on the link below to make your next career move with The Star.