Escape Room Store Manager

2 weeks ago

Maroochydore, Australia VR Hero Full time

As the manager, you will play a key role in overseeing the daily operations of Red Lock Escape Rooms, ensuring a seamless and enjoyable experience for our customers. This position requires strong leadership skills, attention to detail, and a passion for delivering exceptional entertainment experiences.

**Requirements**:

- Positive attitude
- Desire to provide a 5-star experience to every team and guest.
- Able to multi-task effectively and efficiently.
- Self-motivated
- Passion for Escape Rooms/entertainment experiences.
- Great communication skills (conversing with guests, management, and staff, as well as giving clear hints and instructions).

**Responsibilities**:
Operational Oversight:

- Manage the day-to-day operations of Red Lock Escape Rooms, including opening and closing procedures, staff scheduling, and ensuring all equipment is in working order.
- Implement and enforce operational policies and procedures to maintain a safe and efficient environment.
- Respond to and keep track of all large group inquiries and events.

Team Leadership:

- Recruit, train, and supervise a team of Gamemasters
- Foster a positive and collaborative work environment, providing guidance and support to staff members.
- Handle any attendance or behaviour infractions accordingly.

Customer Service Excellence:

- Providing an exceptional customer experience in the capacity of Escape Room Game Master
- Ensuring that all staff members are trained to provide a welcoming and engaging experience for customers.
- Address customer inquiries, concerns, and feedback in a professional and timely manner.
- Work to accumulate and respond to 5-star reviews left by clients.

Quality Control:

- Conduct regular reviews of all facilities to ensure they meet quality standards and provide an immersive and challenging experience for customers.
- Collaborate with the Owners to maintain all rooms and props in proper order.
- Undertake minor repairs and arrange replacements where necessary.

Financial Management:

- Monitor and manage bookings and large events, including collecting deposits and payment.
- Maintain in-store inventory of merchandise and track sales.
- Weekly cash reconciliations

Marketing and Promotion:

- Collaborate with the Owners to develop and execute promotional strategies to drive customer engagement and increase bookings.
- Promote and encourage upselling by team members

Training and Development:

- Provide ongoing training for staff to ensure they are well-versed in escape room scenarios, customer service best practices, and safety protocols.
- Conduct regular performance evaluations and provide constructive feedback to support staff development.

Health and Safety Compliance:

- Ensure compliance with all health and safety regulations, conducting regular safety drills and inspections.
- Implement emergency procedures to address unexpected situations and prioritize the well-being of customers and staff.

Reporting and Documentation:

- Maintain accurate records of customer feedback, incident reports, and operational metrics.
- Generate regular reports for management, highlighting key performance indicators and areas for improvement.

Pay: $60,000.00 - $75,000.00 per year

Schedule:

- 8 hour shift
- Public holidays
- Weekend availability

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: In person

  • Escape Room Technician

    1 week ago

    Maroochydore, Australia Red Lock Escape Rooms Full time

    Red Lock Escape Rooms is looking for a Props Technician / general handyman to assist with projects at our escape room locations in Maroochydore & North Lakes. Some work may also be required near Landsborough. Every day will be different, and you will need a very broad skillset ranging from basic carpentry to electronics and programming. We are seeking a...

  • Escape Room Gamemaster

    6 days ago

    Maroochydore, Australia Red Lock Escape Rooms Full time

    **The team at Red Lock Escape Rooms are looking for an enthusiastic and outgoing Gamemaster to join us for weekends and school holidays!** **This is a casual role with shifts available on weekends and school holidays.** **Gamemastering Duties**: - Providing exceptional customer service to every player - Running escape room games for customers including...

  • New Store Glue Store Manager

    2 days ago

    Maroochydore, Australia Glue Store Full time

    **About Us**: Part of the Accent Portfolio of brands, Glue Store is the original ‘House of Brands’ premium retailer. We exist to deliver on-trend clothing, shoes and accessories from an aspirational brand assortment that empowers individuals to be fashion leaders and live their lifestyle. We do this by curating the ultimate edit of global street, fashion...

  • New Store Glue Assistant Store Manager

    2 days ago

    Maroochydore, Australia Glue Store Full time

    About Us Part of the Accent Portfolio of brands, Glue Store is the original ‘House of Brands’ premium retailer. We exist to deliver on-trend clothing, shoes and accessories from an aspirational brand assortment that empowers individuals to be fashion leaders and live their lifestyle. We do this by curating the ultimate edit of global street, fashion and...

  • Glue Assistant Store Manager

    2 days ago

    Maroochydore, Australia Glue Store Full time

    Part of the Accent Portfolio of brands,Glue Store is the original ‘House of Brands’ premium retailer. We exist to deliver on-trend clothing, shoes and accessories from an aspirational brand assortment that empowers individuals to be fashion leaders and live their lifestyle. We do this by curating the ultimate edit of global street, fashion and sports...

  • Glue Assistant Store Manager

    1 week ago

    Maroochydore, Australia Glue Store Full time

    About Us Part of the Accent Portfolio of brands, Glue Store is the original ‘House of Brands’ premium retailer. We exist to deliver on-trend clothing, shoes and accessories from an aspirational brand assortment that empowers individuals to be fashion leaders and live their lifestyle. We do this by curating the ultimate edit of global street, fashion and...

  • Glue Assistant Store Manager

    2 weeks ago

    Maroochydore, Australia Glue Store Full time

    Part of the Accent Portfolio of brands,Glue Store is the original ‘House of Brands’ premium retailer. We exist to deliver on-trend clothing, shoes and accessories from an aspirational brand assortment that empowers individuals to be fashion leaders and live their lifestyle. We do this by curating the ultimate edit of global street, fashion and sports...

  • New Store Glue In-store Vm

    2 days ago

    Maroochydore, Australia Glue Store Full time

    About Us Part of the Accent Portfolio of brands, Glue Store is the original ‘House of Brands’ premium retailer. We exist to deliver on-trend clothing, shoes and accessories from an aspirational brand assortment that empowers individuals to be fashion leaders and live their lifestyle. We do this by curating the ultimate edit of global street, fashion and...

  • New Store Glue Stock Coordinator

    2 days ago

    Maroochydore, Australia Glue Store Full time

    About Us Part of the Accent Portfolio of brands, Glue Store is the original ‘House of Brands’ premium retailer. We exist to deliver on-trend clothing, shoes and accessories from an aspirational brand assortment that empowers individuals to be fashion leaders and live their lifestyle. We do this by curating the ultimate edit of global street, fashion and...

  • Glue Sales Assistants

    1 week ago

    Maroochydore, Australia Glue Store Full time

    Glue Store is the original ‘House of Brands’ premium retailer. We exist to deliver on-trend clothing, shoes and accessories from an aspirational brand assortment that empowers individuals to be fashion leaders and live their lifestyle. We do this by curating the ultimate edit of global street, fashion and sports culture and brands designed to fire up and...