Escape Room Store Manager

1 week ago

Maroochydore, Australia VR Hero Full time

As the manager, you will play a key role in overseeing the daily operations of Red Lock Escape Rooms, ensuring a seamless and enjoyable experience for our customers. This position requires strong leadership skills, attention to detail, and a passion for delivering exceptional entertainment experiences.

**Requirements**:

- Positive attitude
- Desire to provide a 5-star experience to every team and guest.
- Able to multi-task effectively and efficiently.
- Self-motivated
- Passion for Escape Rooms/entertainment experiences.
- Great communication skills (conversing with guests, management, and staff, as well as giving clear hints and instructions).

**Responsibilities**:
Operational Oversight:

- Manage the day-to-day operations of Red Lock Escape Rooms, including opening and closing procedures, staff scheduling, and ensuring all equipment is in working order.
- Implement and enforce operational policies and procedures to maintain a safe and efficient environment.
- Respond to and keep track of all large group inquiries and events.

Team Leadership:

- Recruit, train, and supervise a team of Gamemasters
- Foster a positive and collaborative work environment, providing guidance and support to staff members.
- Handle any attendance or behaviour infractions accordingly.

Customer Service Excellence:

- Providing an exceptional customer experience in the capacity of Escape Room Game Master
- Ensuring that all staff members are trained to provide a welcoming and engaging experience for customers.
- Address customer inquiries, concerns, and feedback in a professional and timely manner.
- Work to accumulate and respond to 5-star reviews left by clients.

Quality Control:

- Conduct regular reviews of all facilities to ensure they meet quality standards and provide an immersive and challenging experience for customers.
- Collaborate with the Owners to maintain all rooms and props in proper order.
- Undertake minor repairs and arrange replacements where necessary.

Financial Management:

- Monitor and manage bookings and large events, including collecting deposits and payment.
- Maintain in-store inventory of merchandise and track sales.
- Weekly cash reconciliations

Marketing and Promotion:

- Collaborate with the Owners to develop and execute promotional strategies to drive customer engagement and increase bookings.
- Promote and encourage upselling by team members

Training and Development:

- Provide ongoing training for staff to ensure they are well-versed in escape room scenarios, customer service best practices, and safety protocols.
- Conduct regular performance evaluations and provide constructive feedback to support staff development.

Health and Safety Compliance:

- Ensure compliance with all health and safety regulations, conducting regular safety drills and inspections.
- Implement emergency procedures to address unexpected situations and prioritize the well-being of customers and staff.

Reporting and Documentation:

- Maintain accurate records of customer feedback, incident reports, and operational metrics.
- Generate regular reports for management, highlighting key performance indicators and areas for improvement.

Pay: $60,000.00 - $75,000.00 per year

Schedule:

- 8 hour shift
- Public holidays
- Weekend availability

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: In person

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