Assistant Retail Manager

**Employment Type**:Permanent

**Closing Date**:25 Apr 2025 11:59pm

**Job Title**:Assistant Retail Manager

**Job Summary**

To support the Store manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model.
You will be an member of the team with excellent skills in operational governance. You will collaborate with the Store Manager to create a high performing team, by coaching and empowering others to fulfil operational requirements and achieve their performance targets.

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises well-being and choice.

**Here’s what you can expect from us**
- Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.
- There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
- Pay for performance. We recognize outstanding contributions through our generous incentive programs.
- Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
- Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and Master's programs.
- Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
- Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.

**Make a Difference**

To support the Store manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model.

You will be a member of the team with excellent skills in operational governance. You will collaborate with the Store Manager to create a high performing team, by coaching and empowering others to fulfil operational requirements and achieve their performance targets.

**Key Responsibilities**

This is how you’ll bring the purpose of your role to life.

Strategic Leadership
- Assist the Store Manager to execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and driving monthly sales, customer experience and operational targets
- Assist the Store Manager by monitoring the store’s performance to achieve sales and customer experience targets, acting in conjunction with the store leadership team to drive change as necessary.
- Responsible for the store’s compliance against central operating standards and processes, managing performance as necessary to improve operational excellence.
- Analyse data and identify trends to provide business intelligence that enables the pro-active addressing of risks, the leveraging of new opportunities to increase revenue, the reduction of costs and the increase of store profitability through operational excellence.
- Develop and implementation of strategies to support exceptional compliance standards, and highly effective and accurate inventory management practices to minimise fraud, theft, or loss.

Operational
- Assist team to design customer solutions through coaching and use of support tools (coaching to CUE)
- Supporting team to provide appropriate resolution of store level customer complaints
- Completion of operational tasks required to ensure the effective running of a Retail store - stock management, merchandising, repairs, administrative task completion)
- Achieve sales targets through outstanding coaching of customer service and the agreed customer sales model (e.g CUE)
- Support the team to drive optimised performance and experience outcomes through effective leadership
- Provide timely and accurate completion of daily banking and reconciliation processes, continuing to monitor compliance standards through regular auditing to achieve outstanding operational performance.
- Ordering, receipt and payment of office supplies.
- Workforce Management through effective rostering.
- Accurate receipt, dispatch and management of Inventory

People Leadership
- Coach Customer Advisors day-to-day for the delivery of sales, customer experience and compliance targets.
- In the absence of the Store Manager, act as the stores manager, ensuring the team maximises sales opportunities, provides customer service in line with company standards, and maintains sto