Assistant Hotel Services Manager

4 days ago

Canberra, Australia Holiday Inn Full time

We like to lead from the front. So, we’re looking for an Assistant Hotel Services Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.

A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:

- Leading the way - managing guest experiences, team performance and hotel operations
- Prioritising workload and ensuring your team deliver authentic, memorable experiences
- Developing your team’s skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being first point of contact for any critical emergency situations

What We need from you:

- Minimum Diploma or equivalent, some college preferred
- 2 years’ front desk/guest service leader experience
- Must be fluent in spoken and written English
- Other languages may be preferred
- Basic mathematics skills
- Excellent communication, problem solving, reasoning and motivational skills
- Long periods of standing in the front desk areas and occasional lifting of heavy items
- Working knowledge of hotel property management systems like Opera beneficial
- Willingness to work evenings and weekends

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

  • Houseperson - Hotel Housekeeping

    2 weeks ago

    Canberra, Australia LUXXE Outsourced Hotel Services Full time

    **Benefit from comprehensive training programs**: - ** Join a company that focusses on a positive, supportive and inclusive work culture**: - ** Be rewarded for your hard work and dedication!** **Exciting Part Time opportunities now exist for reliable and experienced Housekeeping Professionals to join our amazing and friendly team!** **About...

  • Houseperson - Hotel Housekeeping

    1 week ago

    Canberra, Australia LUXXE Outsourced Hotel Services Full time

    **Benefit from comprehensive training programs**: - ** Join a company that focusses on a positive, supportive and inclusive work culture**: - ** Be rewarded for your hard work and dedication!** **Exciting Part Time opportunities now exist for reliable and experienced Housekeeping Professionals to join our amazing and friendly team!** **About...

  • Houseperson - Hotel Housekeeping

    1 week ago

    Canberra, Australia LUXXE Outsourced Hotel Services Full time

    **Benefit from comprehensive training programs**: - ** Join a company that focusses on a positive, supportive and inclusive work culture**: - ** Be rewarded for your hard work and dedication!** **Exciting Part Time opportunities now exist for reliable and experienced Housekeeping Professionals to join our amazing and friendly team!** **About...

  • Houseperson - Hotel Housekeeping

    1 week ago

    Canberra, Australia LUXXE Outsourced Hotel Services Full time

    **Benefit from comprehensive training programs**: - ** Join a company that focusses on a positive, supportive and inclusive work culture**: - ** Be rewarded for your hard work and dedication!** **Exciting Part Time and Casual opportunities now exist for reliable and experienced Housekeeping Professionals to join our amazing and friendly team!** **About...

  • Houseperson - Hotel Housekeeping

    11 hours ago

    Canberra, Australia LUXXE Outsourced Hotel Services Full time

    **Benefit from comprehensive training programs**: - ** Join a company that focusses on a positive, supportive and inclusive work culture**: - ** Be rewarded for your hard work and dedication!** **Exciting Part Time opportunities now exist for reliable and experienced Housekeeping Professionals to join our amazing and friendly team!** **About...

  • Events Services Manager

    2 weeks ago

    Canberra, Australia Hyatt Hotel Canberra Full time

    Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Events Services Manager reports directly to the Director of Food and Beverage and is responsible for overseeing the banquet and conference...

  • Assistant Manager

    1 week ago

    Canberra, Australia Hyatt Hotel Canberra Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee guest and owner expectations. The Assistant Manager - Front office is responsible to assist the Director of Rooms in managing the day-to-day operation of the front desk of...

  • Assistant Hsk Manager/housekeeping Room Attendant

    1 week ago

    Canberra, Australia LUXXE Outsourced Hotel Services Full time

    **Benefit from comprehensive training programs**: - ** Join a company that focusses on a positive, supportive and inclusive work culture**: - ** Be rewarded for your hard work and dedication!** **About Us...** **LUXXE Outsourced Hotel Services** is a home-grown Australian boutique services company operating in Melbourne, Canberra, Sydney, Newcastle,...

  • Hotel Maintenance Assistant

    2 days ago

    Canberra, Australia HAYS Full time

    Work as a maintenance assistant for a rapidly growing luxury hotel brand **Your new company** This company is a core division in one of the most well-known ACT developers specialising across hotel operations, strategy and management. This brand contributes over 800 luxury hotel rooms across the Canberra market, with the plan to grow that number massively in...

  • IT Manager

    1 week ago

    Canberra, Australia Hyatt Hotel Canberra Full time

    Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and Brand Standards, whilst meeting employee, guest and owner expectations. The Information Systems Manager is responsible to ensure that all computer systems and networks used within the hotel provide as near as possible...