Incident Response Consultant

16 hours ago

Sydney, Australia Westpac Group Full time

**Customer-centric individuals wanted**
- **Sydney, NSW**:

- **Permanent **shift work**:

- **8pm-8am, Monday to Sunday and public holidays
**How will I Help?**

Group Protective Services is part of the Corporate Services (Division) which provides services to the Westpac Group in the areas of Group Property, Group Procurement and Partnerships and Group Protective Services (GPS).

GPS purpose is to protect Westpac Group employees, business operations and customers by developing a world class Protective Services function that enables the Group to best protect its employees, business operations and customers in the event of an incident or crisis.

This role reports to the Senior Manager WIRC and plays a critical role in ensuring the physical safety of Westpac employees, customers, and assets through alarm monitoring, triaging incidents, and responding to calls for assistance 24 hours a day/ 7 days a week/ 365 days a year.

As an Incident Response Consultant, you will be first line resolution for all security and non-security related incidents including monitoring the security environment and receiving calls for assistance to ensure all incidents are assessed and escalated to protect Westpac employees, customers, assets, and operations. You’ll also
- Effectively respond and escalate all security incidents and non-security incidents
- Triage and effectively escalate incidents in accordance with standard operating procedures and within service level agreements
- Proactively collect client feedback in relation to GPS performance
- Provide physical access to secure locations to authorised personnel
- Document security and other incidents in accordance with standard operating procedures
- Raise guard requests and obtain feedback on guard performance
- Proactively collect client feedback in relation to GPS performance

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure.

**What do I need?**
- Excellent customer service skills
- Active listening skills and ability extract relevant information
- Excellence verbal and written communication skills
- Strong prioritisation and organisation skills
- Ability to work under pressure and stressful situations
- Strong attention to detail
- An ability to effectively switch between multiple systems while helping impacted colleagues to stay calm and focused

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**
- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

  • Specialist, Incident Response

    17 hours ago

    Sydney, Australia University of New South Wales Full time

    **Job no**: 530688 **Work type**: Full Time **Location**: Sydney, NSW **Categories**: Information Technology, Cyber - Employment Type: Full Time, continuing role as **Cyber Security Specialist, Incident Response**within UNSW IT - Starting salary $110,073 plus 17% superannuation and leave loading - Location: Kensington campus in NSW (Hybrid Flexible...

  • Digital Forensics

    7 days ago

    Sydney, Australia Decipher Bureau Full time

    Remote WFH Australia-wide / HQ in Sydney - Permanent Position: Up to $200k + super (negotiable) - Access to the best training & development for career growth **Company**: We're partnering with a renowned global information security specialist expanding its presence in Australia. With a strong research focus and established nationwide offices, this...

  • Incident Response Specialist

    5 days ago

    Sydney, Australia HCF Full time

    The Incident Response Specialist oversees the full lifecycle of IT incidents (including major incidents) ensuring rapid response and resolution, mínimal disruption, and alignment with business priorities. This role demands strong ITSM expertise, cross-functional collaboration, and flexibility to support related functions like Problem, Change and Knowledge...

  • Incident Response Specialist

    1 week ago

    Sydney, New South Wales, Australia HCF Corporation Full time $80,000 - $120,000 per year

    The Incident Response Specialist oversees the full lifecycle of IT incidents (including major incidents) ensuring rapid response and resolution, minimal disruption, and alignment with business priorities. This role demands strong ITSM expertise, cross-functional collaboration, and flexibility to support related functions like Problem, Change and Knowledge...

  • Incident Response Specialist

    1 week ago

    Sydney, New South Wales, Australia HCF (Australia) Full time $80,000 - $120,000 per year

    The Incident Response Specialist oversees the full lifecycle of IT incidents (including major incidents) ensuring rapid response and resolution, minimal disruption, and alignment with business priorities. This role demands strong ITSM expertise, cross-functional collaboration, and flexibility to support related functions like Problem, Change and Knowledge...

  • Incident Response Lead

    2 days ago

    Sydney, New South Wales, Australia Live Nation Australasia Full time $120,000 - $180,000 per year

    About Live Nation:Join the team at Live Nation, where innovation meets live entertainment on a global scale With 40,000 shows and 500 million tickets sold each year, we're the industry leader, powered by 44,000 talented individuals worldwide. At Live Nation, we're passionate about transforming live events and creating extraordinary moments for artists, event...

  • Incident Response Specialist

    1 week ago

    Greater Sydney Area, Australia HCF Australia Full time $90,000 - $120,000 per year

    The Incident Response Specialist oversees the full lifecycle of IT incidents (including major incidents) ensuring rapid response and resolution, minimal disruption, and alignment with business priorities. This role demands strong ITSM expertise, cross-functional collaboration, and flexibility to support related functions like Problem, Change and Knowledge...

  • Manager, Third Party Cyber Incident Response

    17 hours ago

    Sydney, Australia Commonwealth Bank Full time

    **Manager, Third Party Cyber Incident Response** **See yourself in our team**: Cyber Security protects the bank and our customers from theft, loss and risk events, through effective and proactive management of cyber security, privacy, fraud, physical security and operational risk. **Do work that matters**: The Third Party Cyber Incident Management team...

  • Senior Investigator, Incident Response

    2 days ago

    Sydney, New South Wales, Australia Deloitte Services Pty Ltd Full time $120,000 - $150,000 per year

    Job Requisition ID: 39145 We support flexibility and choice including flexible work arrangements and part-time options. ​Learn from the best in the business ​Recognition culture to celebrate milestones and discounts at hundreds of retailersDeloitte is currently seeking a Senior Investigator – Incident Response to join our Australian Cyber business...

  • Senior Manager, Incident Response

    1 week ago

    Sydney, New South Wales, Australia Westpac Group Full time $120,000 - $180,000 per year

    Create your best future and join Westpac as a Senior Manager – Incident Response and OperationsWhat's the role?As the Senior Manager Incident Response and Operations, you'll lead a high-performing team responsible for managing critical incidents and ensuring the safety and security of Westpac's people, customers, and assets. You'll oversee real-time...