Remediation Officer

3 days ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Remediation Officer - Suncorp Bank
**Req ID**: 93863
**Department**: SD Business Banking Tribe
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
As a Remediation Officer, you’ll play a key role in helping the Remediation team meet its objectives efficiently and effectively. You will also support the team in achieving key objectives related to compliance, customer outcomes, and banker outcomes, while ensuring progress toward remediation milestones.
**Role Type**: Permanent
**Role Location**: Brisbane, Sydney, Melbourne
**Work Hours**: Full-time (37.5 hours per week)
Multiple opportunities available
What will your day look like?
**As a Remediation Officer, you will**:
Communicate and collaborate with various business stakeholders, provide updates and if required engage with customers related to remediation.
Process transactions for customers requiring remediation
Contribute to inbox management for remediation mailbox
Offer support to remediation team needing assistance with remediation efforts.
Identify and address constraints that hinder progress on remediations, escalating as appropriate
Contribute to the efficient and effective functioning of the team seeking innovative outcomes.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Experience in remediation or dispute resolution
Experience in risk or a business-related field within the financial services sector
Understanding of banking regulatory and compliance obligations
Knowledgeable about banking, processes, and core banking systems.
Demonstrated experience in collaboration, relationship, network, and strong communication skills
Strong attention to detail and a high degree of accuracy when handling customer information.
Excellent organizational skills with the ability to manage multiple tasks and deadlines.
Customer Service - proven ability to develop rapport with internal stakeholders and deliver outcomes that improve customer experience
Resilience to adapt to quickly changing circumstances and ways of working.
You’re not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
16/05/2025, 11.59pm, (Melbourne Australia)

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