Housekeeping

**ZebraNet Bridge Enterprise is seeking experienced Housekeeping staff who are passionate about delivering exceptional service to the elderly and who share our overarching CREED**:
**C**aring - We care and act with compassion

**R**espect - We value our residents' needs, diversity & lifestyle choices

**E**xcellence - We provide best practice, quality and safe care & services to support all of our residents

**E**ngaged - We are there for our residents and we are empowered to find ways to say 'yes'

**D**ignity - We support our residents to make the choice to live the lifestyle they want

**About The Role**:
ZebraNet Bridge Enterprise is committed to providing a unique offering to aged care, where our residents experience luxury living and first-class care. Our housekeepers rotate through cleaning and laundry work across the residential care home following daily, weekly, and monthly schedules as directed by the Housekeeping Team Leader and indirectly by the General Manager. Together with the clinical and hospitality teams, the Housekeepers will have close relationships with residents and play a strong role in delivering customer service through creating a liveable environment for our beloved residents.

**In this role, you will be responsible for**:

- Providing cleaning services according to established cleaning schedules.
- Ensuring appropriate mopping and vacuuming of floors, damp dusting, waste management, restocking of supplies.
- Maintaining records of completion of laundry and cleaning schedule duties.
- Ensuring safe storage and use of cleaning agents, including use of correct quantities.
- Participating in established infection control program.
- Liaising with residents about their preferences for care and service delivery.
- Working as a team member and provide a supportive environment for all employees, including acting as a ‘buddy’ to new employees when required.
- Providing laundry services according to ZebraNet Bridge Enterprise Laundry Procedures
- **Ensuring appropriate cleaning of laundry by sweeping and mopping floors, and restocking of supplies**
- Maintaining records of completion of laundry schedule duties.
- Ensuring safe storage and use of cleaning agents, including use of correct quantities.
- Establishing and maintaining effective relationships with residents to ensure effective consultation and feedback on service.
- Delivering services in line with privacy legislation and in keeping with the resident’s preferences.
- Interacting with residents in a kind, caring, and respectful manner.
- Respecting and supporting resident diversity (such as gender, identity, and culture) and take steps to make sure all clients feel included in service delivery planning and delivery.
- Supporting all residents to make informed choices about their services by providing information (within the scope of the role) or by seeking assistance from other sources.

**About Us**:
**ZebraNet Bridge Enterprise** is the newest luxury aged care facility on the Mid North Coast of NSW. The precinct boasts a fresh, resort-like atmosphere and a focus on high quality care of our aged residents and building a community in the superb beach side location where we live and work. In operation for under a year, **ZebraNet Bridge Enterprise** is retirement living and premium residential aged care all packaged in to one breathtaking coastal site. The care facility is located within the village of luxury units and villas and is a stone’s throw away from a major shopping centre, beautiful beaches, and restaurants. We are a breath of fresh air in the region, bringing the most modern-day practices to the forefront of our residents ageing experience.

**About You**:
As someone who enjoys and appreciates the company of the elderly, you will deliver so much more than housekeeping and laundry services to ZebraNet Bridge Enterprise residents. You will demonstrate kindness and empathy with the elderly and other diverse individuals and relish any opportunity to interact with residents through the course of your duties. You are motivated by the opportunity to contribute to bettering the life of our aged care residents and driven to be a part of a facility that truly aims to set a new standard.

**To succeed in this role you will need the following skills and attributes**:

- A friendly people centred personality who truly appreciates our aging residents
- Demonstrated empathy with and commitment to the care of older people
- Demonstrated understanding of and experience in delivering exceptional customer centred service outcomes
- Ability to demonstrate kindness and empathy across all channels and model behaviours that align with ZebraNet Bridge Enterprise vison and CREED
- Experience in housekeeping or cleaning (desirable)
- Police check clearance; and
- Up-to-date vaccination as required by legislation or industry best practice from time to time.

Pay: $25.23 - $34.31 per hour

**Benefits**:

- Childcare assistance
- Employee dis