Guidance Officer

Our purpose is to keep Victorians energy safe and ensure energy is used confidently. Through education, regulation and enforcement, we work to ensure that energy safety, supply and efficiency are a priority in Victoria and something our customers can be confident in. Our people come from a wide range of professions with diverse skills and experience driving the success of Energy Safe Victoria.

**About the Role**:
Reporting to the Guidance Lead, the role of Guidance Officer supports Energy Safe Victoria's centralised industry guidance function, which focuses on the effective design, delivery, and evaluation of educational and compliance support materials for energy industries, including electricity, gas, and renewable technologies.

**About the opportunity**

We have 2 Ongoing, full-time opportunity for a Guidance Officer to join Industry Education & Guidance Team

**Number of Roles**: 2 positions available.

**You will contribute by**:

- Contribute to the planning, development and implementation of high-quality industry guidance materials to assist stakeholders to understand and comply with their obligations under legislation and technical standards, industry best practice, and Energy Safe's position.
- Work collaboratively with industry, technical experts and other internal and external stakeholders to develop and deliver industry guidance that is accurate, accessible, relevant and meets cohort needs.
- Evaluate the effectiveness of guidance materials and provide recommendations to inform a continuous improvement cycle, to ensure all published materials remain current and valid.
- Review and update existing industry guidance to ensure it is current and effectively meets industry needs
- Develop and manage project briefs and plans with clearly defined objectives, action steps and timeframes to support the delivery of the guidance to industry.
- Identify the stakeholder audience for each guidance product and ensure guidance is produced and delivered in the format most suitable for the cohort.
- Partner with industry and industry associations to drive best practice in electrical and gas safety, to increase industry knowledge and enable industry participants to operate within the regulatory framework of legislation administered by Energy Safe.
- Contribute to the oversight and maintenance of a centralised depository of knowledge.
- Comply with all approved Energy Safe policies and procedures.
- Other duties as required on request.

**To be successful, you'll have**:

- Experience in developing regulatory guidance materials that effectively communicate technical information to the target audience.
- Strong communication, engagement and evaluation skills and experience.
- A very high level of technical and/or regulatory writing and editing skills.
- An understanding and practical knowledge of Victorian Government accessibility guidelines and requirements.
- Ability to operate independently, self-motivate, manage and prioritise their own complex workload, as well as ability to work effectively and flexibly as part of a team that must often adapt to changing priorities.
- Well-developed analytical and problem-solving skills, ability to lead, provide advice and guidance to resolve issues and introduce improvement.
- High level advocacy skills and the ability to produce authoritative guidance and advice in such a way that it is possible to maintain good relationships when dealing with complex stakeholders.
- Ability to identify stakeholder cohorts and determine the most effective mode for delivering guidance to that audience.
- A high level of attention to detail.
- Knowledge of duty based legislative frameworks (Desired).
- Broad range of electrical or gas industry knowledge and experience (Desired).
- Experience in content creation for multiple formats and channels (Desired).

**How to apply**
- Energy Safe Victoria values the unique backgrounds, experiences, and contributions that each person brings to our organisation and welcomes and celebrates diversity. Our aim is to create a workforce that reflects the diversity of the community that we are here to protect. We invite you to talk to us about any preferences or adjustments you may value or require to either the recruitment process or the role itself. If you identify as a person with disability, please let us know how we can provide additional support._