El1 Service Designer

6 days ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

Up to AU$600 per hour

**Job Type**

Full Time

**Ref**

BBBH96781_1670826199

**Contact**

Samuel Beckett

**Posted**

23 minutes ago

**Opportunity**

Our Federal Client is seeking a number of talented EL1 level Service Designers for contracts with long term potential to join Agile squad(s) tasked with improving operational efficiencies and business process streamlining and improving capability of front line staff to improve Customer Experience.

Pay rate for this position is $600 per day + 10.5% superannuation.

The team works to improve processes through service design, re-engineering and continuous improvement approaches, utilizing service design approaches in the design and delivery of change.

Multiple long term (12 month) contracts to be based in either Melbourne or Geelong with flexible working from home arrangements (3 days in office preferred).

**Key Responsibilities**
- Collaboratively work on the execution of a road map of design-led initiatives that will enable the service outcomes of the program, including the research, analysis and identification of service challenges and opportunities, envisioning new service concepts and planning a program of work
- Envision and communicate service concepts that illustrate all components and touch points of a new or enhanced service, leveraging contemporary design methods such as Human-Centered Design
- Quantitative and qualitative User Research to develop current and future-state service enhancements
- Journey mapping, business process mapping, design briefs, acceptance criteria, personas

**Key Requirements**
- Human-Centred Design, User Research. User Experience background.
- Personas and journey mapping
- Highly developed ability to synthesize complex information and make decisions
- Strong collaboration and ability to work in cross-functional Agile teams.
- State or Federal Government experience highly regarded, or complex large corporates
- Passion for the community and giving back - any experience within health, aged care, or disability services highly regarded
- Agile ways of working

**Salary and Benefits**
- Melbourne (Richmond) or Geelong location
- Long-term, rolling engagement
- Flexible work arrangements and policies post lock-down
- Complex, multi-channel environment with agile delivery structure
- Please note: Australian Citizenship is mandatory for this federal government agency._

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