Return to Work Officer

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients’ outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1,600 staff.

**Responsibilities**:
In the role of a Return to Work Officer (RTWO) is a key support into the Return to Work Specialist (RTWS) space whilst also developing skills, knowledge, and experience in managing face to face interactions with workers, employers, and providers.

The Return to Work Officer is responsible for the delivery of a personalised, empathetic service, that provides early intervention and high-quality face-to-face service to workers, employers and treating health practitioners.

**On a day to day basis you will**:

- Manage a portfolio of both Corporate and Commercial medical expense claims ensuring appropriate risk assessments are carried out
- Maintain knowledge of relevant legislation or changes to ensure accurate claim advice is provided to our customers
- Provide effective and efficient claims administration
- Provide high quality customer service to internal and external stakeholders, educating and informing stakeholders on the return to work process
- Monitor progress on agreed actions and proactively engage all parties involved on a claim to ensure accountability as required
- Monitor the quality of the services being provided to workers and employers taking into account consideration of best practice service principles and legislative requirements
- Facilitate and monitor cost management strategies on claims, ensuring cost effectiveness for the purpose of sustainability of the scheme;
- Maintain accurate and detailed documentation within the appropriate system at all times
- Assist employers and workers with completing any documentation needed, educating employers and workers in completing any workers compensation documentation as required

Qualifications:
**We are interested in hearing from people who have**:

- Demonstrated Case Management or similar experience with the ability to liaise with multiple stakeholders
- Workers Compensation and/ or Claims Management experience is desirable
- Previous experience in the Allied Health or Job Placement industry
- Knowledge of all available ‘return to work’ services for workers and employers
- Excellent communication and interpersonal skills as well as a team player attitude
- Demonstrated high levels of autonomy with a learning mindset.
- Exceptional time management and organisation skills
- Experience working within a dynamic fast paced environment

**Working with us**:
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

**Just a few of our benefits include**:

- Discounted Insurance
- Dress for your day
- Novated Leasing
- Flexible & hybrid working

**To apply**:
If this role sounds like your new career