Gaming Area Manager

7 days ago

Gold Coast, Australia The Star Entertainment Group Full time

Key responsibilities include, but are not limited to:

- Maximise revenue and minimise costs throughout the department to meet company and division revenue budgets and improve operating results and growth
- Actively support and contribute to the effective management and control of Gaming Operations labour costs and operating expenses, ensuring operational requirements and profit objectives are met, including reviewing staffing levels on an ongoing basis and manage Gaming mix to maximise revenue, drive growth and meet supply and demand
- Manage and develop team engagement, reward and recognition, performance and development, including coaching and mentoring, managing team member relations, conflict and unsatisfactory performance and disciplinary processes as appropriate
- Support and build the skills of team members to facilitate career development
- Foster positive teamwork and engagement through being a Star advocate
- Manage guest queries and gaming disputes in accordance with all rules and regulations as approved by OLGR whilst delivering exceptional guest service
- Ensure compliance with all statutory requirements, company policies and procedures, including Responsible Gambling and Responsible Service of Alcohol
- Lead and embed all guest service programs and The Star values
- Display leadership competencies of Lead Change, Inspire an Energise Others and Create Impact

**About you**
- Previous experience as a Gaming Operations Supervisor or have Senior leadership experience
- Demonstrated leadership skills, including the ability to inspire, influence and lead to deliver exceptional guest service with the ability to build internal and external business relationships
- Proven stakeholder management capabilities
- Strong understanding of relevant statutory regulations and reporting requirements
- Exceptional interpersonal and communication skills as you work with a diverse guest and team member base
- Polished five-star grooming and personal presentation
- Availability to work across a 24/7 roster
- Attention to detail and dedication to maintaining game integrity
- Currently hold or be eligible to obtain a Queensland Key Employee Casino Licence (KE)

**What can we offer you?**
- 30% staff discounts across our award-winning venues on all 3 of our properties
- FREE buffet meal with a new menu every day at our Employee Dining Room
- An organisation that values diversity, teamwork and bringing your best self
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

**About us**

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

**Our Culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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