Gaming Area Manager

1 week ago

Gold Coast, Australia The Star Entertainment Group Full time

Key responsibilities include, but are not limited to:

- Maximise revenue and minimise costs throughout the department to meet company and division revenue budgets and improve operating results and growth
- Actively support and contribute to the effective management and control of Gaming Operations labour costs and operating expenses, ensuring operational requirements and profit objectives are met, including reviewing staffing levels on an ongoing basis and manage Gaming mix to maximise revenue, drive growth and meet supply and demand
- Manage and develop team engagement, reward and recognition, performance and development, including coaching and mentoring, managing team member relations, conflict and unsatisfactory performance and disciplinary processes as appropriate
- Support and build the skills of team members to facilitate career development
- Foster positive teamwork and engagement through being a Star advocate
- Manage guest queries and gaming disputes in accordance with all rules and regulations as approved by OLGR whilst delivering exceptional guest service
- Ensure compliance with all statutory requirements, company policies and procedures, including Responsible Gambling and Responsible Service of Alcohol
- Lead and embed all guest service programs and The Star values
- Display leadership competencies of Lead Change, Inspire an Energise Others and Create Impact

**About you**
- Previous experience as a Gaming Operations Supervisor or have Senior leadership experience
- Demonstrated leadership skills, including the ability to inspire, influence and lead to deliver exceptional guest service with the ability to build internal and external business relationships
- Proven stakeholder management capabilities
- Strong understanding of relevant statutory regulations and reporting requirements
- Exceptional interpersonal and communication skills as you work with a diverse guest and team member base
- Polished five-star grooming and personal presentation
- Availability to work across a 24/7 roster
- Attention to detail and dedication to maintaining game integrity
- Currently hold or be eligible to obtain a Queensland Key Employee Casino Licence (KE)

**What can we offer you?**
- 30% staff discounts across our award-winning venues on all 3 of our properties
- FREE buffet meal with a new menu every day at our Employee Dining Room
- An organisation that values diversity, teamwork and bringing your best self
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

**About us**

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

**Our Culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

  • Gaming Area Manager

    4 days ago

    Gold Coast, Australia The Star Entertainment Group Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...

  • Gaming Manager

    1 week ago

    Gold Coast, Queensland, Australia ALH Full time $60,000 - $120,000 per year

    Job DescriptionGaming Manager | The MiamiWe're on the lookout for a Gaming Manager to help run our gaming room and keep it the friendly, welcoming spot our locals love.Perched on the stunning North Burleigh coastline and just steps from the Mick Schamburg Park Lookout, The Miami is a Gold Coast icon with a history as rich as its ocean views. Formerly known...

  • Electronic Gaming Host

    6 days ago

    Gold Coast, Australia The Star Entertainment Group Full time

    **The Star Gold Coast currently has an exciting opportunity to join our Gaming Operations team as an Electronic Gaming Host!** As an Electronic Gaming Host, you will be responsible to ensure the smooth operation of our Gaming Machine area and provide a world class experience for our guests. In this role you will help to resolve to resolve minor machine...

  • Gaming Technician

    2 weeks ago

    Gold Coast, Australia The Star Entertainment Group Full time

    The Star Gold Coast have an exciting opportunity for an experienced Gaming Technician to join our growing team! Each day, our Electronic Gaming Technicians bring their best self to work, ensuring that we deliver on our commitment to providing thrilling and memorable guest experiences. They combine effort with skill and play to their strengths. They are...

  • Gaming Marketing Executive

    6 days ago

    Gold Coast, Australia The Star Entertainment Group Full time

    This is a unique opportunity to join our Gaming Marketing team in a fast paced and diverse role where you will be supporting and executing gaming marketing campaigns. As our Gaming Marketing Executive, you will collaborate with our Gaming Marketing team to support and execute marketing campaigns and promotional activities in Queensland. You will focus...

  • Platform Delivery Lead

    2 weeks ago

    Gold Coast, Australia The Star Entertainment Group Full time

    The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe,...

  • Gaming Marketing Coordinator Gc

    2 weeks ago

    Gold Coast, Australia The Star Entertainment Group Full time

    **Internal Opportunity!!** **About us** **What we are looking for** As our Gaming Marketing Coordinator in the Gold Coast, you will be responsible for supporting the Gaming Marketing Executive in the execution of campaigns, promotions and other strategic initiatives designed to drive gaming visitation, revenue and ROMI for our guests. **Key...

  • Electronic Gaming Hosts

    6 days ago

    Gold Coast, Australia The Star Entertainment Group Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...

  • Game Development Officer

    1 week ago

    Gold Coast, Queensland, Australia Baseball Queensland Full time $35,000 - $37,500 per year

    Job Advertisement: Game Development Officer - Gold Coast at Baseball QLDPosition: Game Development Officer – Gold CoastOrganisation:Baseball QueenslandLocation: Gold Coast, AustraliaEmployment Type: Part Time (5 hours per week)About Us:Baseball QLD is dedicated to promoting and expanding the sport of baseball across the state. Our Game Development team...

  • Gaming Trade Assistant

    2 weeks ago

    Gold Coast, Australia The Star Entertainment Group Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...