Customer Delivery Manager

**We are Woolworths Group**

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**Customer Delivery Manager (Dispatch)**:

- **Work with a team that supports growth and career development**
- **Great team benefits**
- **Full time permanent opportunity available**

**What we're like**

**As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers. We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.**

**About the role**

**What you'll do**
- **Oversee daily dispatch with team & transport providers, ensure accurate staging and loading based on forecasts, and observe tote management to minimise loss and ensure availability**
- **Oversee the staging and loading of all customer orders, ensuring timely completion and adherence to critical temperature controls. Collaborate with the eCom fulfilment team to achieve these goals**
- **Regularly review, improve, and maintain operational and compliance activities to boost efficiency, service, safety, engagement, and manage costs**
- **Guide and coach the team to consistently meet quality and accuracy standards in order fulfilment, aligning with both customer and business expectations.**
- **Lead by example in demonstrating a strong commitment to customer satisfaction, ensuring that the team consistently prioritises the customer experience in all operations**

**What you'll bring**
- **Demonstrated experience in retail leadership roles**
- **Experience working in Online Department**
- **Proven ability to coach and develop team members**
- **Experience in leading and implementing change initiatives**
- **Understanding of online order fulfilment processes and systems**
- **Knowledgeable in inventory management, production, and replenishment practices**
- **Experienced in leading and developing diverse teams**
- **Strong written and verbal communication abilities**
- **Effective time management, planning, and organisational tasks**
- **Experience in team member development and engagement**
- **Experience in using computer, digital tools and resources**

**What you'll experience**
- **Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work**
- **A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network**
- **Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave**

**Everyone belongs at Woolworths Group**

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.