Guest Services All Rounder

Be part of a collaborative team that values fun, excellence and innovation
- Genuine career building position
- Discounted stays in YHA Australia properties around Australia

**About us**:
***YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

YHA Thredbo provides ideal accommodation with 13 rooms and 51 beds, is an award-winning property, offers unmatched value right at the mountain's base. Situated in the centre of Thredbo village, boasting breathtaking mountain vistas, YHA Thredbo has been refurbished as of May 2024 and presents a variety of lodging choices, including a distinct self-contained apartment.

**In Winter you'll get to enjoy the snow** - Picturesque European style village with unique on-mountain winter experiences and iconic ski events. Enjoy the country’s longest runs and Australia’s only alpine Gondola.

**In Summer, Autumn & Spring** you'll get to enjoy - Australia’s only lift accessed mountain bike park with over 35km of trails and is the gateway to the highest hikes in the country, including the tallest peak in Australia, Mount Kosciuszko. It's hard to beat mountain biking and hiking in the cool mountain air.

**About the role**:
**We are on the search for a proactive and passionate hospitality allrounder to join our dynamic team in a Casual position. The Guest Services All Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties.

This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities and Food & Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

**Responsibilities include**:

- **Reception** - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately.
- **Guest Activities** - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained.
- **Housekeeping** - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently.
- **Food & Beverage** - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties.
- **Health & Safety** - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others.

**About you**:

- You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
- Ideally you'll have experience in customer service, hospitality, or a similar role
- You'll need to have good attention to detail and organisational skills.
- Experience using Microsoft office and POS or Hospitality systems would be beneficial
- Flexibility to work a rotating roster, including nights, weekends and public holidays
- RSA certification is essential and First Aid certificate is desirable
- Knowledge of the local area and travel/tourism industry (desired)

**What's in it for you**:

- Professional learning and development opportunities
- Health and wellbeing, including an Employee Assistance Program
- Supportive and collaborative work environment
- Opportunity to travel to other YHA properties for training and events
- Social events to the snowy mountains and other locations for team building
- Access to benefits and discounts as part of YHA’s national network

**Our Culture**:
**At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.

***_A National Criminal History Check is mandatory step in the recruitment process. We encourage Aboriginal and Torres Strait_**_ Islander people to apply._