(Urgent) Thredbo Alpine Hotel Receptionist
2 days ago
Posted Thursday 21 August 2025 at 2:00 pm | Expires Sunday 21 September 2025 at 1:59 pm
The Front Office department are Thredbo’s 24hrs a day, 365 days a year customer service dream team This crew of daymakers meet and greet guests, check them into the Thredbo Alpine Hotel, take hotel reservations, assist with luggage, handle special food & beverage event bookings and answer general resort enquiries. Outside of normal operating hours the Front Office team are the knowledge keepers for the resort, answering all after hours switchboard calls.
About Our Team
Thredbo offers diverse roles with growth opportunities, as part of EVT, a leading experience company in Australia and New Zealand. A career at Thredbo could open doors across EVT's Entertainment, Ventures, and Travel sectors.
Working at Thredbo provides access to outdoor adventures like skiing, hiking, and mountain biking, while living in the Snowy Mountains fosters a close-knit community of outdoor enthusiasts. Our inclusive and dynamic team ensures you'll find a supportive environment where you belong.
- IN RESORT DISCOUNTS: Staff pass to access the mountain, discounts across various retail, food & beverage outlets, 50% off bring a friend vouchers, Snowsports lessons, backcountry deals & seasonal rental packages
- WELLNESS: Access to Thredbo Leisure Centre, gym, pool & Employee Assistance Program
- TRANSPORT: Winter carpool bonus and bus initiative to help you get to work
About the Role
- Assist guests in the hotel and external properties
- Carry out hotel reception check in and check out, cash and credit card handling
- Answer guest enquiries both face to face and on the switchboard
- Provide an exceptional customer service experience
- Organise tasks, prioritise and work unsupervised
About You
- Manual Driver’s licence (required)
- Experienced in hotel reservations and customer service (desirable)
- Handling high pressure situations
- Making the guests experience memorable
Thredbo’s Sustainability Commitment
Thredbo is dedicated to preserving the alpine environment through various environmental initiatives. As the first Australian snow resort to be certified as a Gold EarthCheck Sustainable Destination for four years running, Thredbo leads the way in sustainable tourism. EarthCheck is a global leader in environmental certification for travel and tourism, and Thredbo's recognition underscores its commitment to a sustainable future.
Further Information
Applications are being assessed as they are received so we recommend applying as quickly as possible to avoid missing out.
All applications must have valid working rights or be able to obtain their own visa to work in Australia.
At Thredbo, 'Everyone Belongs' encapsulates our commitment to an inclusive culture where diversity is celebrated, and everyone can thrive. We actively embrace the rich contributions of the LGBTQIA+ community, carers, First Peoples, and more. We strive to create a workplace where all Daymakers can be their most authentic selves.
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