Manager, Resource Demand and Capacity Planning

The working environment

To be successful in delivering sustainable and impactful change, Delivery Services Branch believe our people are our greatest asset and as such, offer diverse and flexible career pathways and professional development approaches through:

- Internal development programs
- Graduate programs
- Certification programs
- Industry memberships to support ongoing learning and access to best practice forums, and
- Communities of Practice (CoP) to harness and share ideas and knowledge with like-minded people working in the same profession.
- This key leadership role contributes to the Delivery Services Branch, eHealth Queensland and Department of Health's culture improvement journey and strives to create a workplace where we want to work, where we can grow and where we can succeed.

**The role**:
This pivotal leadership role within Delivery Services Branch is required to develop strategic, operational and tactical resource management plans to ensure current and future programs and projects are resourced with the required right skillset, at the time they are needed, and that those people resources are used as efficiently as possible and support the delivery portfolio resource requirements. The position is also responsible for managing and maintaining resource reporting requirements and resource optimisation and utilisation.

A key focus for the next 12 months is on implementation and embedding of the delivery portfolio resource management framework; and establish and manage mechanisms to understand supply and demand requirements for program and project resources that includes a flexible project portfolio resource pool by skill set based on available capacity levels.

Are you right for this role?

**Key Selection Criteria**:

- Proven ability to establish and manage the provision of resource demand and capacity planning including contract management services to support the timely provision of people resources to a number of largescale, complex information management, information communication and technology (ICT) and digital programs and projects. (SFIA Skill: RESC: Level 5)
- Proven ability in providing expert advice on, and direction in communicating insights into patterns of resource and skillset demand. (SFIA Skill: DEMM: Level 6 and CNSL: Level 5)
- Proven stakeholder relationship management skills to support effective business change, including the ability to influence key stakeholders. (SFIA Skill: RLMT: Level 6)
- Proven negotiation, consultation, facilitation and effective written and oral communication skills for use in a complex program/project environment. (NHS: Influencing for results)
- Proven experience in leading, managing and mentoring an effective multi-disciplinary team. (NHS: Holding to Account) (NHS: Developing capability)
- Ability to use high level interpersonal, negotiation, consultation and communication skills appropriate to all stakeholders to create a strong client focus (NHS: Influencing for results)
- Ability to clarify complexities and articulate a compelling vision of change. (NHS: Sharing the vision)

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging, and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development.This work is licensed under a Creative Commons Attribution 3.0 Australia License.