Workforce Planning and Reporting Analyst

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

**Key Points**
- Fixed Term Maternity Leave to end Sep 2025 with the possibility to extend
- Opportunity to contribute on exciting AI projects
- Be a part of a highly skilled and supportive team

**The Role**

Reporting to the Senior Manager Operations & Analytics, this role will be responsible for managing centre reporting, interpreting, analysing and providing recommendations to improve the divisional workforce to optimise efficiencies and increase customer experience and satisfaction. This role will be offered initially as a 7-month fixed term contract covering maternity leave. Key duties and responsibilities include:

- You will be responsible for the development, implementation, and distribution of regular and ad-hoc reporting
- You will liaise with internal teams and external Vendors to ensure our reporting data accuracy and system performance targets are met
- Ensuring accurate and timely dashboard reports are available to stakeholders based on their needs
- Manage the consolidation and analysis of data within a complex multi-system Omni channel environment (including front and back office) to provide clear and concise insights to support data driven decision making
- Translate data into planned and actionable items
- Providing advice, insights and assess performance variances to identify issues and possible solutions.

**The Perks**

O’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:

- Flexible working including Hybrid working arrangements
- Ongoing incentive and recognition programs
- Ongoing learning and development opportunities
- Community service/volunteering leave and giving back opportunities
- Employee discounts with O’Brien services and our corporate partners

**What we are looking for**

At O’Brien® we are Caring, Collaborative, Genuine and Driven. We call this our DNA, and it’s what we look when growing our teams. If you fit the DNA, you’ll fit here. In conjunction we are needing some with:

- Minimum of 3+ years’ experience within a planning analyst role
- Experience in dealing with large data sets
- Advanced Excel skills
- Excellent attention to detail
- A proven track record of delivering and driving results
- Excellent interpersonal communication skills including ability to build rapport with a variety of stakeholders
- Desirable experience with Genesys, Alvaria, eMite, DWH/TM1, PowerBI
- Formal qualifications in Finance/Accounting/Workforce Planning desirable

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.