Member Experience Lead

1 week ago


Shellharbour, Australia Revo Fitness Full time

R U Revo?
- Casual role with genuine future career opportunities
- Genuine focus on member experience & Not Sales - it's all about the Vibe

**The Opportunity**

At Revo Fitness, we’re so excited to be breaking ground and bringing our one simple gym membership to Shellharbour We’re embarking on a serious and exciting period of growth, opening new clubs to help more members achieve their health and fitness goals. What sets us apart is that we make the gym simple, and we don’t do thing by halvesWe’re coming in hot with plans to open new gym locations in New South Wales. We’re ready to welcome aboard team members who’d love to come along for the ride and help us deliver the Revo vibes to our new gyms.

Our Member Experience Leads are the first point of contact for all our members, therefore critical to ensuring our member brand promise and their expectations are met.

Working with our Club Manager, ensuring our member experience a welcoming, high quality, simple and consistent process is the prime function of this role.

**Key Responsibilities**:

- **Revo Team Experience**:

- Relationships are everything - ensuring you work closely and positively with your teammates, emulating our Company Values and Behaviours, representing our company culture is critical.
- **Member Experience**:

- Our member’s experience is directly shaped by the way our team approach, help & support both potential and new members in our clubs. Ensure all interactions with all members is aligned with our vision, mission and brand values will enable a unique and rewarding experience for potential and current members.
- Ensuring when signing on and orientating a new member, you genuinely connect and build a relationship with that new member, being a key part of their health and fitness goals.
- **Facilities, Equipment and Stock Management**
- Ensure the Club maintains and presents to Revo’s high standards and expectations, including Equipment, accessories are organised, and spot cleaned according to procedures.
- **Health and Safety**
- Safety of our team and Members is critical, Ensure Members comply with the relevant Health and Safety regulations and Company’s procedures.
- **Reporting and Administration**
- Ensuring effective administration of our systems, this can include effective management of relevant information including member details, checklists and maintaining confidentiality.

**Essential Skills and Experience**
- Alignment to our Revo Brand, Values and Behaviours is a must
- Skills for the role:

- Accountable
- Collaborative
- Effectively Communicates
- Customer Orientated
- Interpersonal Savvy
- Self-Awareness and Self Development
- Initiative - Going above and beyond.
- Maintain a valid and up to date Certificate First Aid & CPR Certificate

**Desirable Skills and Experience**:

- Previous experience in a Customer Service role is desirable, but not essential

**Who is Revo?**

Our goal is to make quality fitness affordable and more accessible to all. We believe in making the gym simple, with no complicated contracts, no unnecessary fees and no catches It’s one membership for everyone and all are welcome. Our gyms are open 24/7 so our members can work out how they want, when they want. We have a members-first mentality always, and aim to provide the best vibes and customer experience possible.

**Our Values**:

- We keep it simple.
- We do what we do well.
- We care about people.
- We are all about the experience.
- We believe in continuous improvement.

If you’re ready for a new challenge and want to join a vibrant team who love taking things to the next level, we can’t wait to hear from you.



  • Shellharbour, New South Wales, Australia The Reject Shop Full time

    OverviewSeasonal Casual Team Member - Albion Park. Join to apply for the Seasonal Casual Team Member - Albion Park role at The Reject Shop.Christmas is just around the corner, and it's our busiest, most exciting time of year. We're looking for friendly, energetic people to join our store teams as Seasonal Casual Team Members and help us bring the festive...

  • Liquor Team Member

    5 days ago


    Shellharbour, Australia BWS Full time

    **At BWS, we are passionate about Beer, Wine and Spirits** Whether it's in the way we connect with customers and help them find their special product, or present our stores to be the best place to shop, we believe every BWS team member has a vital role to play. We want your passion for drinks to help drive and create memorable moments for our...


  • Shellharbour, New South Wales, Australia The Reject Shop Full time

    Celebrate the season with your local team — and discover what's next with Dollarama.Christmas is just around the corner, and it's our busiest, most exciting time of year. We're looking for friendly, energetic people to join our store teams as Seasonal Casual Team Members and help us bring the festive spirit to life.Whether you're looking to earn extra...

  • Retail Team Member

    5 days ago


    Shellharbour, Australia City Beach Full time

    Retail Team Member - Shellharbour **Business Unit**:Retail**Store or Department**:Shellharbour**The role**: As a **Retail Team Member,** you are a key member of our team and are responsible for delivering an exceptional and memorable experience for our customers. You will ensure customer satisfaction through your outstanding product knowledge, customer...

  • Liquor Team Member

    4 weeks ago


    Shellharbour, New South Wales, Australia Endeavour Group Full time

    Overview Join to apply for the Liquor Team Member - BWS Warilla role at Endeavour Group. Liquor Team Member | BWS | Passionate About People About the Role Leave your mark as a BWS Team Member You had me at merlot Whether it's a Beer, Wine or Spirits (or something zero-alc), at BWS, we do drinks your way. Wherever you are, chances are, there is a...

  • Team Members

    1 week ago


    Shellharbour, Australia Timezone Full time

    Who are we? Timezone is an energetic and upbeat entertainment destination where guests come for the excitement and our FunSquad stay for the FUN! Timezone is proudly a part of The Entertainment and Education Group (TEEG), one of the world’s LARGEST entertainment brands and includes our other brands Kingpin and Zone Bowling. Across Australia and NZ we have...

  • Team Members

    2 weeks ago


    Shellharbour, Australia Timezone Full time

    Who are we? Timezone is an energetic and upbeat entertainment destination where guests come for the excitement and our FunSquad stay for the FUN! Timezone is proudly a part of The Entertainment and Education Group (TEEG), one of the world’s LARGEST entertainment brands and includes our other brands Kingpin and Zone Bowling. Across Australia and NZ we have...

  • Civil Crew Members

    2 weeks ago


    Shellharbour, New South Wales, Australia Shellharbour City Council Full time

    Join to apply for the Civil Crew Members role at Shellharbour City CouncilWe're looking for hands-on crew members to help build and maintain the city's infrastructure. The team works outdoors on tasks such as repairing roads, placing and finishing concrete, shared pathways and kerb and gutters, maintaining and repairing drainage systems, and installing...


  • Shellharbour, New South Wales, Australia Bernardi Group Full time

    Join to apply for the Flying Tiger Copenhagen Team Member - Senior role at Bernardi Group 3 weeks ago Be among the first 25 applicants Join to apply for the Flying Tiger Copenhagen Team Member - Senior role at Bernardi Group Brief Description Are you ready to embark on an exciting adventure with a vibrant and unique retail brand? Flying Tiger...


  • Shellharbour, New South Wales, Australia AMS Enterprises Pty Ltd Full time $2,495 - $4,498 per year

    Perch Bar is on the lookout for some passionate, outgoing Front of House Team Members to join our teamIf you love delivering top-notch service, we want to hear from you.What we're offering:Approx. 20 hours per week (perfect for someone looking for weekend work)A fast-paced, fun, and professional environmentA chance to work with a passionate, creative...