Systems Integration Specialist

1 week ago

Adelaide Region SA, Australia Smile DH Full time

AS THE WORLD MOVES TO FHIR, THERE ARE PLENTY OF REASONS TO SMILE.

Smarter decisions, fewer barriers, and better incentives are just the beginning. Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

We reduce barriers between information and care for those who deliver or consume health services and products and whose roles or care are hindered by fractured, inaccessible or complex information systems.

Let’s make a difference

BE PART OF THE TEAM WORKING TOWARDS #BETTERGLOBALHEALTH

This role supports professional services and technical solution delivery to a range of customers. As part of the Client Solutions team, this role will support the deployment and configuration of software to meet customer requirements.

**Responsibilities**:

- Support customer implementation projects, ensuring that solutions involving multiple technologies work as a whole, to provide the desired functionality.
- Act as a technical escalation point for customer projects.
- Prioritize conflicting requests and balance concurrent projects, including escalations to leadership as required.
- Collaborate regularly with the Smile Digital Health’s other customer-facing teams (Project Management, Support, Account Managers, Customer Success).
- Support RFI/RFP responses and evaluation.
- Provide technical mentorship to team members.
- Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.
- Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.

**Requirements**:

- At least 10 years of system integration experience on enterprise scale projects (e.g. deployment into complex customer data center environments) combined with broad technology experience in a related field or sector (IT healthcare or health insurance industry)
- Minimum 5 years of software development experience (Java preferred but not required) along with working knowledge of:

- Networking (Layer 2, Layer 3, Firewall Rules etc.)
- Databases (Intermediate to Advanced queries. Tuning of queries, basic data modeling)
- Public Cloud eg. AWS, GCP, and/or Azure with hands on experience deploying intermediate to complex environments
- Security and federation frameworks, in particular: OAuth, OpenID, SAML etc.
- Solution and Technical architecture
- Post secondary education in a related field such as Health Informatics, Computer Science, Engineering or related field
- Demonstrated ability to work effectively with clients and teams.
- Excellent analytical, problem recognition and problem-solving abilities.
- Excellent interpersonal, prioritization, and organization skills environment.
- Excellent communication skills, both written and oral - leading meetings, documenting your ideas and persuading others will be a core part of this role.

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