Functional Analyst, Servicenow

1 week ago

Melbourne City Centre, Australia Department of Education Full time

**About the Department**

The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.

**About the Division**

The Information Management and Technology Division (IMTD) oversees the department's digital capabilities, spearheading the digital transformation for both the department and Victorian government schools. They manage Victoria's largest technology network, supporting around 750,000 staff and students. IMTD leverages cloud solutions (IaaS, PaaS, SaaS) and agile practices to enhance user experience, security, and integration.

**About the Role**

Are you a highly skilled Functional Analyst with a passion for ServiceNow? Are you able to illicit user and business requirements and design functional solutions? If so, we have an exciting opportunity for you to join our team

We are currently seeking a Functional Analyst - ServiceNow to help us design and implement digital products on our enterprise platform, ServiceNow. As a key member of our team, you will collaborate with designers, developers, Product Owners and platform managers to deliver innovative, scalable solutions.

**Attributes**
- Experience as a Functional Analyst or similar role
- Experience with business process mapping, requirements gathering, and solution design
- Experience conducting workshops to understand the problem domain and drill down from capabilities into epics and user stories
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to engage with both technical and non-technical stakeholders.

**Desirable**Qualifications and Experience**

ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.

**How to apply**

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) addressing the skills and attributes from the role statement and the capabilities from the position description.

For more details regarding this position please see attached role statements.

**Further Information**

Applicants requiring adjustments can contact the nominated contact person.

**Applications close 11:59pm on 09 June 2025

  • Servicenow Customer and Industry Workflows Specialist Solution Consultant

    1 week ago

    Melbourne, Australia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • ▷ Urgent! ServiceNow Business Analyst

    2 weeks ago

    City of Melbourne, Australia Australia and New Zealand Banking Group Limited Full time

    ServiceNow Business Analyst - HRSD Department: Tech Group Services Talent & Culture, Marketing an Division: Technology About Us At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Our community of over 5,000 engineers is...

  • Pre-sales Solution Architect

    4 days ago

    Melbourne, Australia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Servicenow Process

    2 weeks ago

    Melbourne, Australia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **WHO WE ARE**: OpenText Enterprise Information Management (EIM) technologies and business...

  • Servicenow Functional Consultant

    6 days ago

    Melbourne, Australia NTT Full time

    **Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...

  • ServiceNow Developer

    2 weeks ago

    Council of the City of Sydney, Australia ClearCompany Full time

    - Work with Australia/'s most influential bank with a ServiceNow implementation - JavaScript, HTML, CSS, Rest API/'s Glide scripting and Flow designer - CBD location, above metro line with hybrid working - $155,000 - $160,000 package Organisation Join one of the biggest Banks and be a part of Bank/'s Information Technology (IT) department and experience...

  • Servicenow Lead Consultant

    4 days ago

    Melbourne, Australia Fujitsu Full time

    About the job ServiceNow Lead Consultant **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...

  • ServiceNow Developer

    1 week ago

    Melbourne, Victoria, Australia Conduent Full time $80,000 - $120,000 per year

    DescriptionAbout Conduent Victoria Ticketing System (CVTS)Through our dedicated colleagues, CVTS delivers world class ticketing services and solutions – creating exceptional outcomes for our client and the community who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and...

  • Cyber Security Compliance Analyst

    4 days ago

    Melbourne, Australia ServiceNow Full time

    **Company Description** ServiceNow is changing the way people work. With a service orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and...

  • Principal Product Success Manager

    2 weeks ago

    Melbourne, Australia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...