Junior Community Tech Support

22 hours ago

Mount Ommaney, Australia Youngster.co Full time

**About Us**

Youngster.co is a certified social enterprise startup with a purpose. We believe in the power of community and technology to bridge generational gaps.

The Youngster.co program brings young people and seniors together in shopping centres, libraries, retirement villages, and other locations for intergenerational tech help sessions. Youngsters provide personalised tech help for seniors, including how to use their phone, do video calls, connect on social media, etc.

**The Role**

We are looking for people aged 18 and over who are friendly, patient, and comfortable with everyday technology to assist senior members at Mt Ommaney shopping centre. The sessions are held weekly on Thursdays from 10 AM to 12 PM.

We have roles for regular Youngsters to assist people with technology, as well as Lead Youngsters who help set up and coordinate the sessions with our Community Manager.

**Work Arrangement & Hours**

On site at Mt Ommaney Shopping Centre
2 hours/ week (Thursdays from 10:00AM - 12:00NN)

**Key Responsibilities**
- Attend our 2-hour weekly learning sessions to assist seniors with tech-related queries and issues, such as smartphone, tablet, or computer troubleshooting.
- Ability to explain technical concepts in simple terms and demonstrate patience when teaching.
- Foster a friendly, respectful, and supportive environment for both seniors and youngsters.
- Contribute ideas and feedback to continually improve our sessions and outreach.

**For Lead Youngsters**

Provide guidance to fellow youngster volunteers in their interactions with seniors.

Liaise with the Community Manager to ensure all sessions are running smoothly and effectively.

**Benefits**

By joining the Youngster.co team you will:
Have an opportunity to make a real difference in the lives of seniors living in your area

Gain valuable skills in technology, leadership, and community engagement.

Connect with like-minded peers and professionals in the field.

Receive recognition and support from Youngster.Co and our partners.

Youngster.co will provide all the necessary training.
- Basic proficiency with smartphones (iOS/Android), tablets, and Windows computers
- Good interpersonal and communication skills.
- Ability to work with diverse age groups and backgrounds.
- Commitment to Youngster.Co's mission and values.
- Regular Youngsters need to be a minimum of 18 years old and must possess a valid National Police Check
- Location is at least within 15-20 kilometers away from Mt. Ommaney Shopping Centre (71 Dandenong Rd, Mount Ommaney QLD 4074), as this is only a 2-hour contract work.

Youngster.co is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff.

**Pay**:
$26.00 - $35.00 per hour

2 hours per week

**Benefits**:
Flexible working hours based on your availability

Google Career Certificates once you complete 10 sessions. (Valued at $672)

**Job Types**: Contract, Apprenticeship
Contract length: 12 months

Pay: $26.00 - $35.00 per hour

**Benefits**:

- Unlimited annual leave

Application Question(s):

- Are you available on Thursday mornings?
- Are you located within 10-15 km from Mt. Ommaney Shopping Centre (171 Dandenong Rd, Mount Ommaney QLD 407, Australia) or willing to travel for a 2-hour contract work?

Work Location: In person

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