24x7 Adelaide Service Desk Shift Team

7 days ago

Greater Adelaide SA, Australia DXC Technology Full time

DXC provides IT managed services and solutions that help our customers do things faster and smarter and provide them with sustainable competitive advantage. We help customers to take advantage of the key technology trends that are shaping the business landscape and get ready for what comes next. At DXC we pride ourselves on delivering excellence in everything we do.

**About the Role**
We’re seeking tech-savvy problem solvers to join our dynamic Service Desk team in Adelaide. As a frontline support analyst, you’ll be the go-to expert for resolving IT issues, providing exceptional customer service, and escalating High Severity Incidents, supporting over 40 diverse client accounts across industries, giving you exposure to a wide range of technologies, environments, and challenges.

**What You’ll Do**
- Troubleshoot hardware, software, and network issues with professionalism and urgency
- Log and manage incidents and service requests in accordance with ITIL practices
- Escalate complex issues to appropriate teams while ensuring timely follow-up
- Maintain accurate documentation and contribute to knowledge base articles

**What We’re Looking For**
- Previous experience in a Service Desk or IT support role
- Strong communication skills and customer-first mindset
- Ability to work independently and manage priorities during quieter hours
- Familiarity with Windows OS, Active Directory, Office 365, and remote support tools
- IT qualifications or certifications (e.g., ITIL, CompTIA A+) are a plus

**Why Join Us?**
- Shift flexibility with penalty rates for night work
- Career development and training opportunities
- Supportive team culture and inclusive environment
- Centrally located office with modern facilities

**Requirements**:

- Must be willing to work Public Holidays, Weekends and Night shifts depending on rotation
- Required to work onsite
- Demonstrated ability to learn new technologies
- Ability to work in a team and provide a high level of customer service skills
- Able to work on a rotating roster of afternoon, night shifts and weekends
- Work Independently with mínimal supervision
- Broad knowledge of IT based products
- Self-motivating
- Australian citizen / perm resident
- Police check cleared
- Federal Government Cleared would be an advantage however not critical

**Trust, Transform & Thrive** with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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