Customer Care Officer at Luxury Fashion Retail

3 days ago

Melbourne, Australia iDA Australia Full time

Great opportunity for **a Customer Care Officer** in Luxury Fashion Retail Company

If you have experiences as a Customer Care Representative, please send your CV today

**Duties and Responsibilities**:

- Administer all customer order, manage requests and resolve associate issues for customers
- Analyze customer issues, determine causes and initiate corrective actions
- Prepare records and monitor results of customer and associate departments. Prepare documents for customers and follow up
- Manage internal and external customer and provide necessary customer support
- Ensure optimal level of transactions for customers and ensure absence of all issues
- Monitor all customer inquiries and complaints and assist in effective resolution of same
- Coordinate with customer and ensure optimal level of customer services
- Prepare solutions and ensure retention of all customers and associate business
- Analyze all issues of customers and new products and advocate appropriate resolutions from management
- Legal compliance and identify ways to improve policies

**Requirements**:

- Minimum 2 years experiences on Customer Care
- Strong sense of responsibility and professionalism
- Ability to maintain calm under pressure
- Customer care experiences in retail industry
- Excellent verbal and written communication skills
- Digital communication literacy in order to type reports, results and details of customer interaction
- High level of attention to detail
- Must be available full-time and have full work-rights in Australia

[Company Info] 

World Mode Holdings Group is a leading recruitment consultancy business in Japan that specializes in retail. WMH Group has the largest market share of fashion retail job placements in Japan, with over 1,000 clients.  

iDA Australia is a subsidiary of WMH Group, established in Sep 2018.

Schedule:

- Monday to Friday

Application Question(s):

- Do you have a full work right to work permanently in Australia?

**Experience**:

- Customer service coordinator: 1 year (required)
- Customer support: 1 year (required)
- CRM software: 1 year (required)

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