Customer Service Representative

17 hours ago

Newcastle, Australia TTEC Full time

Customer Service Representative

At TTEC, we're all about the Human Experience. Elevated. As a** Customer Service Representative in Newcastle, Australia **you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

**What You'll be Doing**

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

**During a Typical Day, You'll**
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Some upselling of products or services to existing customers may be required

**What You Bring to the Role**
- 1 year or more of customer service experience
- 1 year or more post-secondary education OR 2 years equivalent work experience
- Recognize and solve problems of mid-to-high level customer service issues
- **Broadband connection with minimum 15 mbps speed & LAN capability for remote work arrangement**:

- Computer savvy

**What You Can Expect**
- Monday-Friday schedules sometime between 7am and 8pm
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- And yes...23.85 AUD per hour guarantee + superannuation, performance bonus opportunities, and all the benefits you'd expect and maybe a few that would pleasantly surprise you

**Work Location**
- Hybrid

**A Bit More About Your Role**

You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

**About TTEC**

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

**Primary Location**: : AU-NSW-Newcastle
** Job**: : _Customer Care Representative

JSGYM-TE

  • Customer Service Representative

    4 days ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Customer Service Representatives** **Service NSW Grade 3/4** **Regional North - New England and Upper Hunter NSW** - This recruitment will be used to fill current vacancies and to create a Talent Pool for temporary/ongoing, full time and part time opportunities that arise over the next 18 months._ **About Service NSW** Service NSW is a NSW Government...

  • Customer Service Representative

    1 week ago

    Newcastle, Australia NSW Government -TAFE NSW Full time

    **A career of life-changing impact starts here** - **Multiple temporary and permanent opportunities available located across NSW**: - **Be in a career that drives you with TAFE NSW**: - **Competitive salary package and access to multiple benefits**: - **Entry level customer service positions** Life-changing impact starts with an incredible team who see...

  • Service Nsw

    4 days ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Service NSW - Frontline Customer Service - Newcastle & Maitland** **Customer Concierge Operator** **Digital Service Representative (Service Centre Only)** **Customer Service Representative** **Customer Concierge Operator - **SNSW Clerk Grade 2- starting annual salary $56,102 **Digital Service Representative - **SNSW Clerk Grade 2/3- starting annual...

  • Customer Service Representative

    2 weeks ago

    Newcastle, Australia PFD Food Services Full time

    **Located in Newcastle**: - **Full-time position working in a friendly and exciting team environment**: - **Training and development opportunities to further your career!** From the ground up, PFD Food Services have grown and cultivated our national business to be the brand we are today, renowned for our extraordinary customer focus, reliability, and...

  • Customer Service Representative

    2 weeks ago

    Newcastle, Australia Stramit Full time

    Welcome to Stramit! We are so glad you are taking the time to understand more about this opportunity we currently have and why we think you should come and work with us! Simply put (Although we are far from simple!) Stramit is one of Australia’s leading manufacturers and suppliers of roll-formed steel building products. We have 16 sites across Australia,...

  • ▷ [Only 24h Left] Customer Service Representative

    5 days ago

    Newcastle, Australia Motion Full time

    .**About You** We are looking for someone who is:* Energetic Team player.* Passionate about customers and service.* Experienced in customer service, with strong relationship-building skills is highly desirable.* A self-starter with a proactive, solutions-focused mindset.* Reliable, punctual, and a confident communicator.**Benefits*** APG 'Me' Day: A paid,...

  • Customer Service Representative

    4 days ago

    Newcastle, Australia IMB Bank Full time

    **Banking experience not required; excellent training provided**: - **Newcastle location - Community minded and trusted bank** IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities...

  • [9/10/2025] Reddy Express Terrigal

    3 weeks ago

    Newcastle, Australia Reddy Express Full time

    Reddy Express Terrigal - Customer Service Representative Reddy Express Terrigal, 250 Terrigal Dr (Cnr Bellbird Ave), Terrigal, New South Wales, Australia Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles...

  • [Urgent Search] Reddy Express Killarney Vale

    3 weeks ago

    Newcastle, Australia Reddy Express Full time

    Reddy Express Killarney Vale - Customer Service Representative Reddy Express Killarney Vale, 102 - 106 Wyong Road, Killarney Vale, New South Wales, Australia About the Role As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This...

  • ▷ (Only 24h Left) Customer Service Representative - Cardiff

    4 days ago

    Newcastle City Council, Australia Lowespetrol Full time

    Customer Service Representative - Cardiff Posted: 23/10/2025 Closing Date: 23/11/2025 Job Type: Casual Location: Newcastle Job Category: Customer Service At Lowes Petroleum, we're dedicated to building a Thriving Regional Australia. As one of the nation's largest and most trusted regional fuel and lubricant suppliers, we maintain our "country' ethos while...