Service Experience Agent

4 days ago

Perth, Australia Marriott International, Inc Full time

**Job Number** 23084281

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Service Experience Agent**
- Beautiful location on the Elizabeth Quay waterfront
- 5 minutes walk from Elizabeth Quay station and close to public transport
- Free Employee Duty Meals
- Free breakfast cereal, coffee and tea throughout the day
- Discounts on hotel rooms and food and beverage with Marriott Internationally
- Discounts on retail venues around the location
- Marriott Life with the Works - Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
- Recognition and wellbeing programs
- Training and Career Development opportunities within an international brand
- Laundry Benefit
- Private Health Discount
- Employee activities and celebrations throughout the year

**About the Company**

Owned by multinational developer, Far East Consortium, The Ritz-Carlton, Perth is a prominent anchor point within Perth’s Elizabeth Quay development. Sitting just 30 metres from the waterfront, the 205-room hotel occupies a 28-storey tower, which also includes a selection of impressive residential apartments. The Ritz-Carlton, Perth, together with The Towers at Elizabeth Quay, an upscale residential development located beside the hotel, sits atop exclusive retail space, fine-dining experiences, and waterfront access. The Ritz-Carlton, Perth also offers guests world-class amenities, including four distinctive restaurants and bars. The hotel is also ideally positioned to accommodate conference and meeting space demand in the city with 2,000 square metres of conference space, including a spacious 572 square metres ballroom fitted with the latest AV technology. Other facilities at the hotel include a Fitness Centre, which offers a gym, spa, and outdoor infinity swimming pool, while an open-roof courtyard with tropical, landscaped gardens creates a resort feel in a bustling city.

**About the Role**

**Duties**
- Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

**Skills & Experience**
- Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
- COVID Hygiene Certificate (from Australian Hotels Association)
- Experience working in customer service role preferable
- Passion for customer service
- Unrestricted working rights for Australia
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

  • Guest Service Agent

    1 week ago

    Perth, Australia TRIBE Perth Full time

    Located on the burgeoning doorstep of the ever expanding Perth CBD, **Tribe Perth **is conveniently based next door to Kings Park and minutes away from some of the city’s premier restaurants, bars and tourist attractions. Seductive and striking, Tribe Perth brings a bold new energy to the market. Part collaborative workspace, part social club, our 126...

  • Buyers Agent

    1 week ago

    Perth, Western Australia Flame Tree Buyers Agents Full time $80,000 - $120,000 per year

    Company DescriptionWe are established and experienced agents, trusted by buyers to achieve the highest and best outcome for our clients. We are a tight knit team providing quality professional services.Role DescriptionThis is a full-time hybrid role for a Buyers Agent. Based in Perth, WA, the role combines on-site responsibilities with the flexibility to...

  • Service Desk Agent

    2 weeks ago

    Perth, Australia Fujitsu Full time

    **Service Desk Agent** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the...

  • Customer Service Agent Perth

    13 hours ago

    Perth, Australia Qantas Airways Limited Full time

    Together we will make a positive impact on our customers experience - Competitive salary + industry benefits - Permanent part time opportunities working 7 day rotational shift roster located at Perth Airport Our customers come first. We’re constantly challenging ourselves to re-imagine our customer experience, and work hard to connect and build trust....

  • Ramp Service Delivery Agent

    1 week ago

    Perth Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. We are currently recruiting skilled Ramp Service Delivery Agents within the Perth...

  • Cargo Service Delivery Agents

    1 week ago

    Perth Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. We are currently recruiting Cargo Service Delivery Agents within the Perth dnata...

  • Guest Service Agent

    13 hours ago

    Perth, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agents

    1 week ago

    Perth, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Arrival Experience Agent

    4 days ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 23084282 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Arrival Experience Agent (Porter Valet)** - Beautiful location on the Elizabeth Quay...

  • Guest Service Agent

    2 weeks ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information** Part-Time & Full-Time Position Available. **Job Number** 24054915 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Perth Murdoch, 12 Fiona Wood Road, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...