Service Experience Agent

5 days ago

Perth, Australia Marriott International, Inc Full time

**Job Number** 23105513

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Service Experience Agent**
- Beautiful location on the Elizabeth Quay waterfront
- 5 minutes walk from Elizabeth Quay station and close to public transport
- Free Employee Duty Meals
- Free breakfast cereal, coffee and tea throughout the day
- Discounts on hotel rooms and food and beverage with Marriott Internationally
- Discounts on retail venues around the location
- Marriott Life with the Works - Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
- Recognition and wellbeing programs
- Training and Career Development opportunities within an international brand
- Laundry Benefit
- Private Health Discount
- Employee activities and celebrations throughout the year

**About the Company**

Owned by multinational developer, Far East Consortium, The Ritz-Carlton, Perth is a prominent anchor point within Perth’s Elizabeth Quay development. Sitting just 30 metres from the waterfront, the 205-room hotel occupies a 28-storey tower, which also includes a selection of impressive residential apartments. The Ritz-Carlton, Perth, together with The Towers at Elizabeth Quay, an upscale residential development located beside the hotel, sits atop exclusive retail space, fine-dining experiences, and waterfront access. The Ritz-Carlton, Perth also offers guests world-class amenities, including four distinctive restaurants and bars. The hotel is also ideally positioned to accommodate conference and meeting space demand in the city with 2,000 square metres of conference space, including a spacious 572 square metres ballroom fitted with the latest AV technology. Other facilities at the hotel include a Fitness Centre, which offers a gym, spa, and outdoor infinity swimming pool, while an open-roof courtyard with tropical, landscaped gardens creates a resort feel in a bustling city.

**About the Role**

**Duties**
- Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

**Skills & Experience**
- Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
- COVID Hygiene Certificate (from Australian Hotels Association)
- Experience working in customer service role preferable
- Passion for customer service
- Unrestricted working rights for Australia
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

  • Insurance Agent

    1 week ago

    Perth, Australia IIN Service Pty Ltd Full time

    **Insurance Agent** IIN Service Pty Ltd - Perth, WA Permanent - Full Time $75,000 - $80,000 plus Super **About Us**: As a one-stop Insurance Brokerage with years of experience managing a wide-range of risk and exposures, we at IINS have the skills to ensure our clients receive exceptional coverage. IINS is more than just an average Insurance Agency. We...

  • Customer Experience Agent

    5 days ago

    Perth, Australia NRMA Motoring & Services Full time

    **About SIXT Australia**: SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...

  • Customer Experience Agent

    1 day ago

    Perth, Australia NRMA Motoring & Services Full time

    **About SIXT Australia**: SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia's car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...

  • Service Express Agent

    7 days ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information** Part Time **Job Number** 24045464 **Job Category** Rooms & Guest Services Operations **Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin Perth is looking for our next...

  • Service Express Agent

    3 days ago

    Perth, Australia Westin Hotels & Resorts Full time

    **Job Description**: **Job Number** 23150744 **Job Category** Rooms & Guest Services Operations **Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin Perth is looking for our next **Service Express...

  • Passenger Services Agent

    3 days ago

    Perth Airport, Australia dnata Full time

    Exciting Opportunities for **Experienced Passenger Services Agents** in Perth! Join our dnata team and take advantage of on-the-job training and upskilling opportunities that pave the way for career progression and professional development. As a Passenger Services Delivery Agent, you won't just clock in; you'll step into a realm of perks and benefits: -...

  • Service Experience Agent

    1 day ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24047324 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal...

  • Workplace Agent

    1 week ago

    Perth, Australia Cushman & Wakefield Full time

    **Job Title** Workplace Agent **Job Description Summary** Are you passionate about delivering exceptional customer experiences? Cushman & Wakefield is seeking a proactive and people-focused Workplace Agent to join our Global Occupier Services team in Perth. This is an exciting entry-level opportunity ideal for someone who enjoys working in dynamic...

  • Ramp Service Delivery Agent

    1 week ago

    Perth Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. We are currently recruiting skilled Ramp Service Delivery Agents within the Perth...

  • Customer Experience Agent

    3 days ago

    Perth, Australia Salesforce Full time

    Job Category Customer Success Job Details - Perth, WA supporting customers across the globe! At Slack, we consider Customer Experience vital to our success. We have a roster of high-profile companies that rely on Slack for their communication, and we want to provide them with the best service. Our Customer Experience team's top priority is to make our...