Customer Services Consultant

4 days ago

Rangeville, Australia Bupa Full time

Are you looking for a rewarding role where you can utilise your extensive business administration experience with a fun and Welcoming team?

**The Opportunity**

Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Rangeville Care Home. Your role known across Bupa as the _Customer Service Consultant_, is crucial to the success of the operation of the home. Supporting the resident experience, you will work across the following functions: tours, admission, agreements, and the customer journey experience.

**Some of your duties will include**:

- Management of resident administration including enquiries, admissions and maintaining occupancy targets
- Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home.
- _ Shared reception duties as the face of the Care Home and other administrative functions as required._

**About You**
- Minimum of a Cert III in Business Administration or equivalent experience
- Previous experience gained in a similar admin/customer service role
- Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition
- Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up
- Intermediate to advanced skills across the MS Office Suite
- Experience with roster management
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role
- Previous experience in an aged care or retirement living sales environment is advantageous

**What’s in it for you?**
- We set you up for success from the get-go with our dedicated Induction program
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Discounts on Bupa Products - insurances, optical, dental
- Exciting benefits on offer from our Bupa Partners
- Internal transfers across our care homes

**How to Apply**

IMPORTANT: All aged care workers must be vaccinated and have the relevant COVID and Booster vaccinations in line with State legislation. Evidence of these vaccinations will be required prior to commencement.

  • Customer Service Consultant

    6 days ago

    Rangeville, Australia Bupa Full time

    **Customer Service Consultant - Supporting Resident Experience** Are you looking for a rewarding role where you can utilise your extensive business administration experience with a fun and Welcoming team? **The Opportunity** Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home...

  • Customer Service Consultant

    4 days ago

    Rangeville QLD, Australia Bupa Full time $50,000 - $70,000 per year

    Our Care HomeThe charming Bupa Rangeville is a modern care home nestled in the quiet suburb of Rangeville, Toowoomba with peaceful views over Garnett Lehmann Park. We offer a dedicated team for each of our four communities, including two communities for people living with dementia. It consists of 108 beds, a with various care units such as dementia, respite,...

  • Customer Care Coordinator- Toowoomba

    1 week ago

    Rangeville, Australia WS Audiology APAC Full time

    WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Part of WSAudiology group, **b**loom hearing specialists** operates a global network of hearing stores equipped with the latest...

  • Customer Care Coordinator-Toowoomba

    4 days ago

    Rangeville, Australia WSA APAC Full time $45,000 - $60,000 per year

    WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Part of WSAudiology group, bloom hearing specialists operates a global network of hearing stores equipped with the latest technology...

  • Customer Care Coordinator Toowoomba

    6 days ago

    Rangeville, Australia WS Audiology APAC Full time

    Busy and fast paced environment - Purpose led customer care - Career development - Are you a self-starter superstar who likes a challenge? How about a team player with a positive attitude and attention to detail? Would working in a GREAT work environment with NO nights or weekends interest you? How about a chance to earn some BONUS money every month?_ - If...

  • Customer Care Coordinator-Toowoomba

    2 days ago

    Rangeville QLD, Australia WSA Full time $50,000 - $70,000 per year

    WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.Part of WSAudiology group, bloom hearing specialists operates a global network of hearing stores equipped with the latest technology...

  • Assistant General Manager

    4 days ago

    Rangeville, Australia Bupa Full time $120,000 - $180,000 per year

    Lead with Heart. Grow with Purpose. Join Bupa Aged Care.We're looking for an Assistant General Manager who leads with empathy, courage, and integrity. Someone who's not just focused on performance—but truly cares about people. At Bupa, leadership means being part of a community that puts residents, families, and team members at the centre of everything we...

  • Quality Education Manager Rangeville

    2 weeks ago

    Rangeville, Australia Bupa Full time

    **Join Bupa Aged Care and be at the heart of it in Rangeville** As Australia’s largest regional aged care and dementia provider, we’re proud to be part of communities built on vision, passion, and dedication. At Bupa Aged Care, our purpose is simple - helping residents live longer, healthier, and happier lives. And you’ll be joining a team that’s...