Customer Service Consultant
1 day ago
Our Care Home
The charming Bupa Rangeville is a modern care home nestled in the quiet suburb of Rangeville, Toowoomba with peaceful views over Garnett Lehmann Park. We offer a dedicated team for each of our four communities, including two communities for people living with dementia. It consists of 108 beds, a with various care units such as dementia, respite, and palliative. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.
Benefits of Bupa
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Internal transfers across our care homes
- Discounts on Bupa products – Healthcare, Optical, Dental & other retail partners
About the Role
As the Office Administrator – known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home.
Experience with rostering and dimensions program will be preferred.
Duties
Each CSC has their own portfolio of duties. Below is an example of tasks but you certainly wouldn't be responsible for all of them
- Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
- Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
- Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.
Skills and Experience
- Patience Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
- Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can't always provide answers, you can reassure and follow up.
- Intermediate to advanced skills across the MS Office Suite
- Previous experience gained in a similar admin/customer service role
- Highly developed organisation and time management skills – prioritisation and self-direction is key in this role
Culture
We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.
How to Apply
Click Apply to be taken to our online application process. As part of your application, you will be asked to complete pre-employment checks. To learn more about working at Bupa please visit our
Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.
-
Customer Service Consultant
4 days ago
Rangeville, Australia Bupa Full time**Customer Service Consultant - Supporting Resident Experience** Are you looking for a rewarding role where you can utilise your extensive business administration experience with a fun and Welcoming team? **The Opportunity** Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home...
-
Customer Services Consultant
2 days ago
Rangeville, Australia Bupa Full timeAre you looking for a rewarding role where you can utilise your extensive business administration experience with a fun and Welcoming team? **The Opportunity** Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Rangeville Care Home. Your role known...
-
Customer Service Consultant
1 day ago
Southport QLD, Australia Frizelle Sunshine Automotive Full time $40,000 - $60,000 per yearFull-time, part-time, and casual opportunities available (casual rate $37.13/hr)Multiple positions available with opportunity for overtime2-week's comprehensive training through our training academyWe are recruiting for a Customer Service Consultant to join our Business Development Centre located in Southport.Role Overview:We're looking for a detail-oriented...
-
Customer Care Coordinator- Toowoomba
7 days ago
Rangeville, Australia WS Audiology APAC Full timeWSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Part of WSAudiology group, **b**loom hearing specialists** operates a global network of hearing stores equipped with the latest...
-
Customer Care Coordinator-Toowoomba
2 days ago
Rangeville, Australia WSA APAC Full time $45,000 - $60,000 per yearWSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Part of WSAudiology group, bloom hearing specialists operates a global network of hearing stores equipped with the latest technology...
-
Customer Care Coordinator Toowoomba
4 days ago
Rangeville, Australia WS Audiology APAC Full timeBusy and fast paced environment - Purpose led customer care - Career development - Are you a self-starter superstar who likes a challenge? How about a team player with a positive attitude and attention to detail? Would working in a GREAT work environment with NO nights or weekends interest you? How about a chance to earn some BONUS money every month?_ - If...
-
Part Time Customer Service
1 week ago
Moranbah QLD, Australia Telstra Business Technology Centre Perth South Full time $40,000 - $60,000 per yearEmployment TypePermanentClosing Date14 Nov :59pmJob TitlePart Time Customer Service & Sales Consultant MORANBAHJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach...
-
Part Time Customer Service
2 days ago
Kingaroy QLD, Australia Telstra Full time $40,000 - $80,000 per yearEmployment TypePermanentClosing Date2 Nov :59pmJob TitlePart Time Customer Service & Sales Consultant KINGAROYJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you...
-
Customer Care Consultant
1 day ago
Bokarina QLD, Australia Community Solutions Group Full time $70,000 - $85,000 per yearLocation, Location, Location Work from our lakeside office in Bokarina which is close to shopping, lunch spots, beaches and more.New opportunity due to business growth$65,000 + Super + Salary Packaging benefits including up to $15,900 per year tax free. Less tax = more take home payMedibank corporate health insurance discounts plus discounts in other areas...
-
Customer Service Consultant
5 days ago
Eagle Farm QLD, Australia Tunstall Full time $60,000 - $80,000 per yearAbout usAs part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button,...