Product Owner

At ING Australia, we prioritize fostering an inclusive and innovative culture, providing the support and resources necessary for your success. If you're ready to embark on a rewarding career journey, consider joining us today.
As Product Owner for Originations, you’ll play a pivotal role within the Mortgages Team, focusing on process enhancements and digitalisation efforts across the Mortgage originations spectrum. Your focus will revolve around enhancing decision-making efficiency, elevating customer experiences, and mitigating risks.
In this role, you’ll lead the delivery of essential projects and initiatives within the Mortgages tribe. Collaborating with a dedicated squad, vendors, and internal stakeholders, you will ensure the timely and high quality execution of business requirements. As Product Owner, you’ll determine the squad's focus (in alignment with the Origination Leadership Team), establish key priorities, and uphold the squad's KPIs.
Join us in shaping the future of Mortgages at ING Australia
What you’ll do
**Customer Focus**: Represent the customer's voice to improve experiences and deliver positive outcomes.
**Project Management**: Lead initiatives, manage backlogs, and ensure timely delivery with mínimal defects.
**Process Improvement**: Optimise processes, digitise, and fix systems to enhance efficiency, reduce risk, and improve decision-making timelines.
**Product & Service Ownership**: Define, develop, and manage products within regulatory frameworks while maintaining customer satisfaction and profitability.
**Strategy Development**: Design and implement product strategies considering market trends, regulatory requirements, and ING’s objectives.
**Stakeholder Management**: Align with stakeholders, manage dependencies, and ensure transparent communication of priorities and progress.
**Agile Delivery**: Collaborate within Agile squads, participate in sprints, and promote ING’s One Way of Working (OWoW) methodology.
**Risk Management**: Address product risks, resolve issues, and implement controls to mitigate impacts.
**Performance & KPIs**: Monitor and deliver on squad KPIs, business targets, and product outcomes, ensuring alignment with tribe goals.
**Continuous Improvement**: Propose and implement enhancements to processes, products, and services for measurable benefits.
**What We’re Looking For**:
Experience in digital channels, process optimisation, and project delivery.
Background in product management and Agile methodologies.
Balance customer needs, business goals, and regulatory compliance.
Experience leading squads, prioritisation of backlogs, ensuring quality delivery.
Experience driving customer journey optimisation and digitisation.
Track record of developing products/services, managing risks and compliance.
Experience implementing strategies for products, pricing, and processes.
Exceptional communication, stakeholder management, and problem-solving.
Analytical, data-driven decision-making.
Customer-focused, hands-on approach.
Proven experience adhering to regulations and company policies; while proactively managing risks and improvements.
What’s in it for you ?
Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on an approved sustainability activity
About Us
At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
Need more?
Applications close 25th April 2025
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