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Digital Coordinator

3 weeks ago

Chadstone, Australia The Body Shop International Limited Full time

**The Body Shop**:
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

**Your role in a nutshell**:
**More about the role**:
**Key Job Accountabilities**
- The Digital Coordinator is responsible for collaborating with Market partners to deliver key aspects of the Ecommerce business including website merchandising, website management and 3_rd_ party marketplace management.
- As part of the Quarterly Event Planning process the Digital Coordinator will work in partnership with the Digital Hub leads and the Global Commercial Team to shape definition of a commercial and promotional plan that supports P&L delivery. They will specifically provide input and feedback on proposed pricing, offers and promotions and delivery thresholds and customer delivery charges.
- The Digital Coordinator will support the Head of Ecommerce & Digital ANZ to create a monthly performance review, and will specifically provide a view on the previous month’s conversion performance. They will surface opportunities and challenges and will use these to further shape a recommendation on the key focus areas for the months ahead.
- On a weekly and ongoing basis, the Digital Coordinator will:

- Work with the wider team to provide input into trading meetings, specifically informing the team about merchandising effectiveness and any immediate risks and opportunities.
- Deliver the following activity:

- Perform reporting duties to update the team and broader business on Ecommerce performance
- Web Merchandising
- Manage marketplace activity
- Offer and promotional set up
- Creation of online content
- Plan and construct trade EDMs for the New Zealand market
- Manage site supply chain issues
- Manage customer service issues
- They will ensure that Ecommerce merchandising reflects the brand values and expression and is within VVIS. They will collaborate closely with the Market Brand & Activism Director and Global Content Director to ensure that desired content, messaging and timings are accurately portrayed through Ecommerce merchandising - this will be detailed in the Market level Merchandising Calendar. They will further develop a data driven approach to inform merchandising strategy and decision making and will use data to review and optimise activity as part of a process of continuous improvement.
- Take responsibility for raising of purchase orders with regards to NZ Ecommerce
- Work proactively across Markets to foster knowledge share and consistency of execution and analysis. Provide expertise across the Digital Hub on Ecommerce best practice.
- Represent Ecommerce interests in cross functional projects to ensure that Ecommerce principles are incorporated.
- Engage with global industry best practice, forums and conferences and provide feedback on Ecommerce trends and opportunities.

**What we look for**:
**Experience**
- Experience of working in a scaled, omnichannel environment.
- Experience of operating in an entrepreneurial organisation, with the ability to develop strong stakeholder relationships at all levels across all disciplines. Experience of working in a matrix organisation is essential.
- Innate problem-solving skills - with the ability to combine an innovative approach with sound commercial ideas. Sound judgement and decision-making skills with the ability to be able to identify, prioritise and articulate high impact initiatives.
- Strong marketing skills, with a thorough understanding of the online customer journey. Experience of delivering innovative and effective customer engagement strategies, and online tactics that deliver results.
- Disciplined and organised yet flexible in style. Experience of being proactive and responsive to changing trading patterns. Able to balance long term objectives with the execution of regular short-term promotional tac