Service Design Project Lead

Patient Care Academy
Who we are and what we do
As the world we operate in continues to change and become increasingly complex, our services are in ever greater demand. Whilst Ambulance Victoria's primary role is as an emergency pre-hospital medical response provider, we are uniquely placed at the intersection of health and emergency management to tailor our services to meet different needs across local communities, to be system connectors, and to help our patients and their families to be active participants in their health care decisions.
To enable this, AV's Patient Care Academy (PCA) draws lived experience experts, clinicians, and system partners together to create high-quality, impactful, patient-centred experiences, care pathways and models of care. Using participatory methods of co-design, we tackle topics that are important to our people and patients, and that offer opportunity for system level change.
Why we exist
The PCA's goal is to achieve AV's vision of Best Care for every person, every time - no matter their location, background, type of illness and level of care required. At its heart, the PCA exits to engage, discuss, and debate complex patient care challenges, and to develop and implement pathways and models of care that accelerate innovation and deliver improvements in patient care.
AV Care Connect
Led by the PCA, a program of work known as AV Care Connect is introducing more alternative care pathways to our service to better connect patients to the care they need. With the introduction of each new alternative care pathway, our service is supported to better manage growing demand to meet the increasingly complex needs of the community. These care pathways will support some of our most vulnerable patients such as aged care, palliative care, frequent and complex care needs, and mental health patients to remain in their home environment and avoid unnecessary transport to hospital Emergency Departments.
This is an exiting time to be joining Patient Care Academy, as we are building a new team of qualified professionals, including clinical SME and support roles to deliver this exciting and innovative program of work.
About the role
There are 2 positions on offer (Older Person Care Connect Lead and Mental Health Care Connect Lead). Both are full-time, 12 months fixed term appointments, currently based at Blackburn North Business Centre with possibility of WFH hybrid work arrangements. Responsibilities of these positions include, but are not limited to:

- Leading and supporting the successful delivery of a complex reform agenda, including defining, sourcing, and managing resources to support innovative solutions and service responses to improve patient outcomes and experience
- Working closely with the PCA team and key stakeholders to define milestones and roadmaps for design projects and translating these into viable plans and requirements
- Supporting co-design activities including gathering of data and other inputs, including workshop support and stakeholder management
- Reporting on project plans providing high level advice and detailed briefs, presentations, monitoring and evaluation reports.

About you

**To be considered for this position you will possess**:

- Tertiary qualification at postgraduate level in a relevant discipline, or an equivalent combination of training and experience in health service management or similar
- Proven skills and demonstrated success in managing complex and/or high-risk projects with multiple stakeholders
- Familiarity with project management and/or project management methodologies in the public sector and an awareness of issues relating to a government environment
- Interest or experience in co-designed service design and implementation
- Understanding of systems thinking and data analytics relating to improvement and innovation

Working at AV
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you
Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.
The position is graded at AV-5. The AV grade salary range for AV-5 position is $122,236 - $144,502 plus 10.5% superannuation.
How to apply
- A covering letter (please indicate Older Person Care Connect Lead, Mental Health Care Connect Lead or both)
- A resume

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.