Relief Supervisor

**Hang on to your hat You’ve just stumbled across the chance to level up your hospitality career. This could be the most enjoyable, exciting and memorable role where you get to make a significant impact while growing yourself and others**

**Our benefits**

Our team are our greatest asset, with countless great people within these walls, think of the friendships and connections ahead Additional benefits include:

- Strong connection to our local community and the chance to make a significant contribution every day
- A true career in hospitality with unrivalled development opportunities in our expanding organisation
- A scholarship program worth up to $1500 funding per person per year towards studies to further yourself in your hospitality career.
- Many opportunities to coach and mentor our team and make an impact on their journey.
- Above award wages with late penalties every day of the week
- Subsidy for fitness membership to keep you healthy
- Free annual flu vaccination
- Free espresso coffee and soft drink for all team members in our comfortable team lounge
- Secure employment with a multi-venue business operating for over 50 years
- Rosters posted four weeks in advance allowing you the chance to plan how you will relax and recharge
- Uniform provided and paid training programs
- Discounts on food, coffee and events at Springwood and our four other clubs across NSW
- Discounts at partnered holiday parks
- Salary sacrificing available

**A great opportunity**

A rare opportunity for full-time work in hospitality with amazing development opportunities The role operates front of house; driving our customer service standards and role modelling the vision and values of our club. When you aren't providing exceptional customer service in our bars, gaming area or on the front desk, you will be coaching and providing leadership to our team in a relief supervisor capacity.

We are looking for someone with drive and passion who is keen to develop their skills in leadership and progress their career. The role will operate across all service areas of our venue (such as bars, concierge, gaming, and event) while stepping into leadership when needed to support our Shift Supervisor team. Some responsibilities include:

- Create memorable experiences for our customers.
- Educate our customers about what’s on at the club, product offerings and membership rewards.
- Consistently and proactively provide customers with a high level of customer service.
- Embrace the Club’s Vision, Mission and Values.
- Comply with the Club’s policies and procedures (e.g RSA/RCG, safe food handling).
- Implement and champion change as part of a progressive and evolving organisation
- Support and coordinate training, onboarding, and coaching of new starters to the organisation
- Day-to-day management of Club Operations - including opening and closing, cash handling, legislative compliance, and grievance handling
- Monitor and respond to service levels - received goods, response times, service quality, - and assist where appropriate.

**About you**

You are excited for the possibilities that a long-term career in hospitality can bring You know what it means to be the “go-to” person and think on your feet; you love being able to problem solve, take ownership, lead, coach and motivate. Your unique talents, experience and focus on leadership and club operations will support building authentic relationships with our team and get to know our loyal members. You also demonstrate:

- Qualities of a leader; you are a role model to others
- Motivated to deliver memorable experiences to our customers
- Strong initiative and ability to make decisions independently
- Confidence in handling difficult conversations with team and customers
- Exceptional cash handling skills
- A high degree of discretion, integrity and confidentiality
- Adaptable and able to keep calm under pressure
- Excellent interpersonal and teamwork skills
- Experience and passion in hospitality with a drive to learn and grow
- Current RSA and RCG Competency
- Flexibility to work rotating rosters, overnight, weekends and public holidays in line with our trading hours
(Our shift hours range from 6am-2am every day)

**Who are we?**

Wouldn't it be great to be part of a reliable, progressive, safe and unified team working together to create memorable experiences for the local community? Your enthusiasm and energy will contribute to our great team of innovative, talented people who help each other succeed across all our areas.

It sounds pretty good, right?

It gets better you’d be based at Springwood, in the heart of the beautiful Blue Mountains, offering a diverse range of facilities including dining, events, gaming, bars, and promotions. But our organisation also makes life great on the Central Coast, in Sydney and in Port Macquarie. Our vision is ‘to make a significant contribution to the quality of community life’.

**If you're ready to join a great organisation wh