Asset Investigation Officer

The incumbent will provide a high level of customer service and investigation into a wide
range of operational matters for civil assets across the Blue Mountains Local Government
area.

The position will provide technical and operational support with a key focus on:

- Completion of inspections/audits for civil infrastructure and provide reports within

relevant timeframes for the scheduling of maintenance and works.
- Ensure all high-risk maintenance requests are given a high priority to ensure that the

area is made safe and works scheduled.
- Ensure that the Council’s Customer Service Charter is adhered to in responding to all

internal and external customers.

**RELATIONSHIPS
**Reports to: (**Position Title)**:Program Leader Inspection and Maintenance

**Report to: (Position Number) **P00226

**Staff Responsibility**:0

**Key Internal Relationships**:Transport and Public Access teams; Customer
Experience Team; Open Space and Recreation
Teams; Placed Based Teams; Natural
Environment Teams, Mechanical and Fleet
Services, Trades Teams, Asbestos and Hazards
Materials Teams, Safety Team

**Key External Relationships**:Residents and community groups; business and
other representatives; other councils,
government departments and agencies; suppliers
and business contacts for maintenance and
operations support

**KEY RESPONSIBILITIES
- Conduct and complete cyclic inspection programs and assessment of infrastructure

assets including data collection.
- Investigate and deal with customer service requests/complaints preparing reports with

recommendations as required.
- Investigate and report matters pertaining to work improvements (safety or other)

carrying out corrective action.
- Execute escalation of urgent/high priority requests to relevant authority or staff

member for delivery of works.
- Maintain records of inspections, as required, and assist in providing updated

information for Councils Asset Register.
- To respond in a professional and courteous manner to inquiries, public complaints,

and requests with regards to matters relating to a wide range of Council services with
a specific emphasis on civil infrastructure
- Liaise and negotiate with public utility authorities, government authorities, private

organisations, property owners, community groups and other stakeholders related to
Council’s civil assets.
- Respond to urgent high-risk requests and ensure that the area is made safe by

removing the risk or making safe and reporting the works to be completed.
- To ensure the documentation of all relevant issues using Council’s document

management system and data collection electronic platforms
- To ensure that customer service requests are actioned within corporate customer

service standards and timeframes.
- Provide input to enable a system of proactive maintenance through cyclic inspection

programs.
- Identify areas that require maintenance through systematic and prioritized inspection

programs and audits.
- Assist with providing information into capital planning, lifecycle analysis and asset

management planning.
- Triage of customer service requests including marking out works on sites, quantity

assessment, estimating, or providing technical advice.
- Conduct proactive cyclic barricade inspections for sites awaiting maintenance works.
- Participate in relief and recovery activities as reasonably required within the

municipality during and after an emergency event.

**Guiding Principles
- We act as one organisation responding to the changing needs of our LGA and

community.
- We are strategy led, driven by our Community Strategic Plan with clear priorities and

focus.
- We are service focused ' we continuously improve service provision and provide

excellent customer service.
- We collaborate and work together to achieve our outcomes.
- We ensure safety and well-being is at the centre of our organisation, operations, and

culture.
- We are a financially sustainable organisation, living within our means, ensuring best

value resource allocation.
These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and Supporting
Community

**Workplace Health & Safety**

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufac