Workspace Experience Associate

**Company Description** About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us
**Job Description** Hub Australia** is embarking on an exciting journey into Western Australia Be part of history as we open _Hub Elizabeth Quay,_ our very first clubhouse in Perth. Connecting the heart of Perth’s CBD to the serenity of the Swan River, Hub Elizabeth Quay will set a new benchmark for flexible workspace solutions in the neighbourhood. Opening April 2025, this iconic location is ready to inspire Perth’s thriving business community.

Are you ready to join the vibrant team that will bring Hub Elizabeth Quay to life? Starting in the second week of March with an opportunity to attend training in another state (all costs covered), you’ll be part of the founding team delivering exceptional service and creating a welcoming, engaging environment for our members and guests.

As a **Workspace Experience Associate**, you’ll be the friendly face and go-to person in our brand new clubhouse. Whether it’s greeting members, organising events, or keeping the space running smoothly, no two days will be the same as you help shape this incredible new workspace. With a focus on delivering premium, personalised service, you’ll ensure every interaction feels exceptional.

**What your day-to-day will look like (but not limited to)**:

- As the welcoming face of our workspace, you'll create personalised experiences for members and guests.
- Assist with our cafe operations downstairs by preparing a variety of beverages (If you don't know how - it's okay we can train you)
- Play a crucial role in organising and executing workplace events. From small meetings to larger gatherings, your involvement will ensure each event is a hit, marked by seamless execution and guest satisfaction.
- Conduct regular inventory checks for food, consumables, and clubhouse supplies. Your attention here ensures we’re always stocked and ready to meet our members' needs.
- Assist with aspects of our workspace's day-to-day operations such as opening and closing procedures and conducting space checks etc

**Qualifications**
We're Looking For Someone Who:

- At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
- Strongly embodies a customer centric and hospitality-led mindset, adapting to the needs and preferences of guests to enhance their overall experience.
- Strong problem solving skills with a creative and pragmatic approach, always maintaining a positive and solution focused mindset in addressing challenges
- Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
- Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
- A genuine passion for building relationships, with a strong ability to bring warmth to every interaction and effectively build rapport and foster strong relationships
- Bonus kudos if you can make a mean cup of coffee

**Additional Information** Why you should join us**:

- Work life balance Embrace the stability of Monday to Friday corporate hours, freeing your weekends for personal pursuits - and a 9 day fortnight
- Join ranks with some of Australia's top organisations, certified as a Great Place to Work
- Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
- Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund as well as birthday leave
- Expand your skills and career trajectory with our personalised training and professional development offerings
- Support to make a social and environmental impact with paid volunteer leave each year

If you're enthusiastic about transferring your hospitality and/or customer service skills to the corporate realm and eager to be part of a vibrant, forward-thinking team, we're excited to meet you.

We understand that skills and potential don't always fit neatly into a checklist. If you're passionate about this role but don't meet every single requirement, we still want to hear from you. Your unique experience and enthusiasm could be just what we're looking for

At Hub Australia, we are dedicated to building a diverse,