Home Assessor

2 days ago

Melbourne, Australia Youi Pty Ltd Full time

**About Youi**

At Youi, we don't believe in conforming to the status quo. We're not your typical insurance company - and that goes for our approach to both selling insurance and hiring our team. With over 1,800 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels. We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that makes us truly stand out. Our company values reflect this - we are a dynamic, human-focused, honest, and passionate team who is dedicated to providing awesome service to our customers. We recognise and value the contributions of each team member to our culture and success. At Youi, we're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.

If you want a career that lets you, be you, and rewards you for your hard work, Think Youi.

**About the Role**

We’re looking for a **Home Assessor** to manage home and building claims, using your technical skills, and understanding of the claims process to determine the best outcome for our customers. You will build and maintain strong relationships with our customers and repairer network, whilst providing a high level of customer service representing the Youi brand. The area to be covered within this role would include the Metro Melbourne region.

Duties include but are not limited to:

- Completing home and building assessments
- Overseeing the quality of the entire claims process
- Ensuring compliance with legislation
- Detecting and reducing fraud
- Achieving fast turnaround times and controlling costs
- Being the face of our business and always providing awesome service

**About You**

You will be a driven individual, with the ability to adapt and work autonomously, as well as in a team environment.
- A background in Home Claims Management or Home Assessing
- Knowledge and understanding of the building industry
- An understanding of claims/building terminology and processes
- Strong communication and negotiating skills
- The ability to build and maintain strong relationships
- High attention to detail and a passion for providing awesome customer service
- The drive to succeed and progress within the Assessing Team and the broader business

**What Youi Can Offer You**
- A fully maintained company car + fuel card + mobile business tools
- A culture of high performance and autonomy in a supporting and fun, team environment
- An attractive bonus incentive which gives you the opportunity to earn above your salary
- Development and career progression opportunities
- Award winning health and well-being programs

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