Customer Success Lead

**About Haast**:
We're not just talking about AI - we're building one of the first enterprise-grade LLM implementations that delivers real, measurable value to compliance and legal teams TODAY.

For the last 2 years, we've been transforming how organisations handle compliance from a painful checkbox exercise into a smooth, intelligent process. Our AI-powered platform is helping legal, compliance, and marketing teams revolutionise their operations with 80% faster reviews and 4x productivity boosts. (And yes,we triple-checked those numbers)

Why is this exciting? Because we're surfing the biggest wave in enterprise tech - the AI revolution. As the regtech industry rockets toward a $50 billion future, we're proudly flying the Australian flag on the global stage.

Think about it: Design has Canva. Projects have Trello. Now, Compliance has Haast.

**The Role**:
At Haast, we're seeking a strategic Customer Success professional to shape how enterprises adopt and maximise value from our AI compliance platform. You'll work directly with compliance and legal teams at major financial institutions, helping them transform their risk management processes while gathering deep insights to drive our product evolution. This role combines technical platform knowledge, strategic consulting, and a deep understanding of regulatory compliance.

**Impact You'll Make**:

- Partner with enterprise clients to transform their compliance processes
- Develop deep understanding of clients' unique risk positions and regulatory needs
- Translate complex compliance requirements into platform configurations
- Drive platform adoption and identify new use case opportunities
- Provide strategic guidance on compliance automation best practices
- Gather and synthesise client feedback to inform product development
- Build relationships with legal and compliance stakeholders
- Create and maintain client success frameworks and methodologies

**What You'll Bring**:
**Must Have**:

- Strong understanding of regulatory compliance and risk management
- Experience working with enterprise clients in regulated industries
- Track record of managing complex technical implementations
- Excellent communication and stakeholder management skills
- Ability to understand and translate technical concepts for diverse audiences
- Experience gathering and documenting business requirements
- Analytical mindset with strong problem-solving abilities
- Proven ability to identify and explore new business opportunities

**Nice to Have**:

- Legal or compliance background
- Management consulting experience
- Experience in RegTech or FinTech
- Knowledge of marketing compliance frameworks
- Background in enterprise software adoption
- Experience with AI/ML platforms
- Project management certification
- Experience working with product teams

**Why Haast?**:
**Growth & Impact**:

- Leading the evolution from dull, traditional SaaS to AI-powered workflows (because nobody ever said "I love manually reviewing disclaimers")
- Build enterprise-grade AI technology that major institutions actually trust (and love)
- Empowering humans to focus on strategic work they love by eliminating tedious compliance reviews
- Creating technology that builds customer trust and protects consumer rights

**Benefits & Culture**:

- Sydney-based with flexible work arrangements (because life happens)
- Competitive salary and equity (ESOP) - we believe in sharing the success
- Rapid career growth - high performers get real opportunities, not just high fives and a monthly pizza party
- Work with cutting-edge AI technologies that your current employer claimed you would be
- Collaborative, engineering-driven culture focused on learning and development