Customer Care Operator

**Role Type**: 2x full time ongoing roles
**Salary**: $68,562 - $71,715 p.a plus super
**The opportunity**:
At the forefront of genetic testing and diagnostics, the Victorian Clinical Genetics Services (VCGS) is committed to delivering high-quality, timely results that improve patient outcomes. Supporting this mission is our Laboratory Services Unit, home to the dedicated Customer Care Group—a dynamic team providing essential pre
- and post-analytical support to our laboratories.
We're looking for a motivated, detail-focused Customer Care Operator to join our administrative team and help ensure the smooth delivery of vital testing services to clinicians and patients across the country.
About the Role
As a Customer Care Operator, you will play a key role in the day-to-day operations of the Laboratory Services Unit. From handling high volumes of inbound enquiries to assisting with critical data entry and administrative tasks, this role is central to our mission of service excellence.
Working within a multidisciplinary team—including Call Centre, Data Entry, Specimen Reception—you’ll ensure timely, accurate, and compassionate support is provided to practitioners, clinics, and patients.
VCGS operates Monday - Friday (7am - 7pm) and you will be assigned a shift within times with some flexibility.
**Your responsibilities include**:
Assist in high-volume data entry, ensuring patient data is accurate and up-to-date
Manage requests for test results and reports in line with laboratory release protocols
Provide administrative support across areas such as report distribution, form review, and basic stock ordering
**What we need from you**:
Excellent communication skills and a professional phone manner
Fast, accurate data entry skills with a strong attention to detail
Confidence using Microsoft Word, Excel, Outlook; Labware/LIMS experience a bonus
Ability to multitask, work under pressure, and meet deadlines in a high-volume setting
Experience in a Customer service role and/or experience in Healthcare Service Industry with an understanding of related issues with the environment is advantageous
What’s in it for you?
**Maximise Your Pay**: Benefit from salary packaging, including entertainment and novated leases
Meaningful impact - support vital genetic testing that improves patient outcomes
Team-focused environment - work with a supportive and collaborative multidisciplinary team
Structured hours - Monday to Friday roster (no weekend work), between 7:00 am and 7:00 pm
Skill development - gain experience in laboratory systems, healthcare admin, and data handling
Career progression - opportunities to grow within a leading health and research organisation
Modern workplace - based within a professional, well-equipped laboratory environment
Ongoing training - learn from experienced staff and access development resources
Make a difference - contribute to high-quality patient care and health outcomes
Who we are
The Victorian Clinical Genetics Service (VCGS), a not-for-profit subsidiary of the Murdoch Children's Research Institute (MCRI), offers integrated genetic testing, diagnostics, and counselling globally. Our experts collaborate closely to ensure accurate interpretation of complex genetic tests. VCGS is actively involved in driving translational research, policy development, and fostering an inclusive and positive working environment that values diversity and prioritises equal opportunities for all. We are dedicated to developing our staff and creating a culture centred on respect and continuous learning.
We are committed to the safety of children and young people and takes a zero-tolerance approach to all forms of child abuse, exploitation and harm. Child safety is prioritised in our decision-making at all levels of the Institute.
Join Us
If you’re a reliable, proactive, and customer-focused professional looking to be part of something meaningful, we’d love to hear from you.
Your resume
A cover letter addressing the selection criteria
Ensure these documents are combined into a single PDF file.
No recruitment agencies please.
Position Description
**Applications close**: 8 August 2025 AUS Eastern Daylight time