Retirement Village Manager

**Permanent fulltime role based in the Blue Mountains**:

- **Join an organisation that truly makes a difference in the lives of our residents by providing high-quality accommodation and integrated service**:

- **Work in a supportive and collaborative environment where your contributions are valued and recognised**

Are you passionate about making a difference? At BaptistCare, we value our employees and offer a supportive environment where you can thrive. Join us and be part of a team dedicated to enhancing lives through exceptional care and service.

**Benefits**
- Salary packaging + meal and entertainment card
- Financial, retail and lifestyle discounts and benefits
- Access to in-house learning and development programs to assist your career growth
- Access to family friendly benefits like our wellness programs and Employee Assistance Program (EAP) - Independent confidential counselling service
- Employee Assistance Program - Independent confidential counselling service

**About the Role**:
This role will operate across our Wingara Hamlet and Merindal Hamlet. As a Retirement Village and Housing Manager, you will be responsible for providing the highest quality retirement living and social housing accommodation consistent with BaptistCare's mission and values. You will lead staff and manage resources effectively to ensure the sites are managed efficiently, providing an excellent environment and positive outcomes for residents and tenants. You will build a positive, open, and constructive relationship with the Village residents and tenants, creating a Village culture of vitality and a reputation as a wonderful place to live.

**Qualifications & Experience**
- Advanced Diploma or degree, or equivalent with relevant professional experience
- Previous skills and experience in retirement living, social housing, hospitality or customer service related industries or other community services field
- Excellent skills in building effective customer relationships and maintaining a customer focus
- Conflict resolution and time management skills
- Current driver’s license
- Valid first aid certificate or willingness to undertake

**Competencies**
- Demonstrated capability to manage diversity and implement social inclusion strategies
- Demonstrated successful tenancy and property management skills
- Development of annual operating budgets
- Ability to work within the BaptistCare Values Statement
- Highly developed interpersonal and people management skills and ability to work harmoniously in a team environment
- High level computer skills
- Ability to be available for on-site emergencies
- Demonstrated ability to manage, train and develop employees
- Demonstrated understanding of the needs of seniors

**Desirable Qualifications / Experience**:

- Previous experience working with older people
- Knowledge of NSW Residential Tenancies Act 2010 and Regulations
- Knowledge of NSW Retirement Villages Act 1999 and Regulations

**About Us**:
BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.

We love what we do and the communities we help. With us you can deliver life-transforming care, create a career you’ll love, and join a team who make a difference.

**BaptistCare - Transforming lives by expressing the love of Christ.