Indigenous Customer Care Consultant

2 weeks ago

Gympie, Australia Indigenous Workstars Full time

Due to exciting growth in the business, we are looking for an enthusiastic full time Customer Care Consultant to join our growing Trade Store team based in Gympie QLD, to provide an exceptional level of service to our growing customer base.

**Your key responsibilities include, but not limited to**:

- Inform customers of new product range and services where applicable
- Understanding customer's sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions
- Some warehouse duties and lifting will be required

**To be successful, you will have**:

- Industry knowledge preferred but not essential
- Outstanding customer service skills and the ability to work unsupervised in a small team
- Clear verbal and written communication skills are necessary
- Applicants with an advanced understanding of Microsoft or Cloud based CRM programs
- Forward thinker who can think outside the box

**CULTURE & BENEFITS**

A career with our client will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive salaries and incentives
- A range of diversity and well-being initiatives
- Ability to purchase up to 4 weeks additional annual leave
- Team events, celebrations and development opportunities
- Team member discounts on Wesfarmers products
- Discounted offers from over 300 corporate partners
- Generous Wesfarmers annual share plans
- Attractive parental leave policy and more

**Application requirements**:
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

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