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Client Liaison Officer

3 weeks ago

St George, Australia Right at Home Full time

**Description**:
Do you have a passion for working for Home Care provider?

Do you enjoy working in a small team providing Care services?

Then Right At Home is the place for you

**Why Right At Home?**

Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time. We offer:

- Annual base rate plus Superannuation.
- Ongoing paid training and professional development (E-Learning).
- Access to Rewards program which entitles you to discounts of products and services.
- Monday - Friday (8am-4pm or 9am -5pm).

The position would be responsible for sales and business development in the Right At Home - Padstow St George / Kogarah area. This will include identifying referral sources, service opportunities within retirement communities, client sales opportunities, presenting the company in client interviews and facilitating care contract negotiations.
- This position is responsible for building confidence in Right at Home and a lasting first impression with every referral source and client enquiry.
- This role is required to make a minimum of 5 calls on referral sources each working day. These are to be recorded and documented in the company’s CRM system.
- Dealing with a range of referral sources, older Australians and frail elderly clients and their families on a daily basis.
- Use exceptional etiquette to answer all enquiries from referral sources, within the agreed response timeframes, in a consistently friendly and professional manner leaving a lasting positive impression on the referral source.
- Ensure all referral sources are managed in an empathetic, friendly, interested and patient manner to quickly build rapport, trust and confidence in Right at Home to ensure a positive and professional experience every time.
- Use a variety of superior interpersonal communication skills to deliver genuinely respectful referral source engagement including active listening, gaining all details, information gathering, problem analysis and solving, persuasiveness, and negotiation.
- Provide information and targeted advice to prospective referral sources.

**KPIs**
- Annual / monthly sales targets.
- Sales in revenue of care provided.
- Calls on referral sources - 5 calls per day.
- Conversion rate on sales calls and enquiries
- Follow-up on referral sources.
- Accurate completion of CRM database.

**Qualifications**:

- Relevant tertiary qualification

**Preferred Skills**:

- Sales Experience in the service industry - Essential
- Previous experience in Medical Sales or Community Services - Desirable
- Demonstrated excellence in interpersonal/communication skills (written and oral), and an ability to lead and motivate in the achievement of organizational goals