Customer Care Consultant

5 days ago

Regency Park, Australia Blackwoods Full time

**The Opportunity**

As a Customer Care Consultant, you will be part of a broader team that provide support to our customers. You will contribute to success by assisting customers with queries while being proactive to problem solve with overall satisfaction being an important goal.

This is a permanent full-time opportunity and will be based onsite at our Blackwoods Regency Park, SA.

**Your key responsibilities**:

- Action any administrative tasks related to the Customer Care role
- Strive for first contact resolution and deliver on relevant service level objectives

**What you'll bring to the team**:

- Experience in a customer focused environment
- Strong written and verbal communication skills
- Ability to work autonomously in a small team
- Exposure to Microsoft Office suite
- A proactive mindset to anticipate and problem solve

**Why Our Team Enjoys Being Part of Blackwoods**:
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive permanent salary and incentives
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Attractive Wesfarmers share plans every year
- Highly successful Refer-A-Friend program - earn up to $2,000 for each referral
- Further Wesfarmers discounted offers from over 300 corporate partners
- Generous paid parental leave
- Free onsite parking and more

**NEXT STEPS**

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

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