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Company Description
At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.
**Who we are**
Hotel Chadstone Melbourne MGallery, is part of worldwide hotel chain, Accor. Inspired by the creative journey of fashion, the hotel provides guests with a layered and sensorial experience that is unique and without comparison. Located on the door step to Chadstone - The Fashion Capital, the hotel is in the lifestyle and entertainment destination of Melbourne. Five star luxury and glamour creates the perfect setting for colleagues to create special moments that our guests will remember. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.
**Job Description**:
**What you'll be doing**:
As an Assistant Manager, you will lead the team across all areas of Front Office and play a crucial role in providing a first-class luxury experience for our guests. You are able to manage your time and can handle juggling numerous tasks at once. You have an outcome driven approach to performance and results.
Key responsibilities include:
- Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience - every guest, every interaction, every day.
- Be proactive and resourceful when attending to guest requests.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
- Provide guidance, support training and leadership to all employees.
- Monitor training and offer guidance to employees whilst on shift.
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Take responsibility for the health and safety of all patrons, guests and staff members.
**Qualifications**:
**What we're looking for**:
- Previous Front Office experience in the hotel industry is essential, with knowledge of the luxury market preferred.
- An uncompromising commitment to providing an exceptional experience for our guests
- A natural, bright and bubbly customer service style that sets you apart from the rest
- Be a calming influence in the midst of a high pressured, fast paced environment, with the ability to sustain and drive positive team morale creating a culture that people want to be part of.
- Natural leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectious
- Be a progressive, creative professional who remains pragmatic and focused in an ever changing and challenging environment.
Additional Information
**What’s in it for you**
- Great benefits - worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts (at selected stores), free nights’ accommodation on your anniversary with Accor, free & confidential employee assistance program, discounted health insurance
- Live in Melbourne's South-East? Work close to home and avoid the CBD
- Endless learning & career development opportunities with Australia's largest hospitality group - Accor
- Industry-leading training and development opportunities with Accor Academy
- Work your way at Accor with flexible work arrangements
- Be part of a dynamic hotel environment with a supportive and fun team
