Customer Engagement Experience Consultant

2 weeks ago

Box Hill, Australia WISE Employment Full time

Competitive base salary + super + NFP salary packaging + bonuses + more
- Are you a results driven customer service professional, and enjoy a challenge?
- "Top 30 Most Inclusive Employer 2022/2023" - Diversity Council Australia

With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.

**The Role**:
Based in Box Hill, the **Customer Engagement Experience Consultant** (CEEC) is the first point of contact and a welcoming voice for our customers. The CEEC forms an integral part of the Customer Engagement Team, communicating with customers daily in order to provide a game changing service. This role is a key support to our Employment Consultants and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment.

**About you**:

- Proven experience of working within a Customer Centric environment
- Previous customer service experience
- Demonstrated qualities of empathy, integrity and compassion
- The ability to work independently as well as within a team environment
- Excellent communication and interpersonal skills
- High attention to detail in a high pressured environment
- Knowledge and experience working with Microsoft Office
- Ability to work on a rotating roster between 6am and 8pm
- Results driven, consistently achieving results, even under tough circumstances
- Action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Customer focused, building strong Stakeholder relationships and delivering customer-centric solutions
- Able to manage conflict
- You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
- Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements
- Hold a current driver’s license

**Why WISE?**
- Join a growing organisation making a difference in the community
- Competitive salary including not-for-profit salary packaging
- Company mobile phone and laptop
- Reward and recognition initiatives and ongoing learning and development
- Access to exclusive benefits and discounts from leading retailers
- Access to a diverse range of employee benefits

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