Patient Management Administrative Assistant

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Ambulance Victoria

**Salary**: Salary not specified

Occupation: Administration/Secretarial

Reference: AV/1831810

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.

We are seeking a Patient Management Administration Assistant to provide support for our Triage Services Department.

This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at our Burwood East office in line with our hybrid working model.

**About the role**

Reporting to the Patient Management Lead, responsibilities of this position include, but are not limited to:

- Provide broad administrative support, including diary management, meeting agendas and minutes, preparation of various draft correspondence and documents and written responses to correspondence
- Act as an initial point of contact for the Patient Management Lead by responding to administrative enquiries and processing messages for follow-up and action
- Undertake research and project work in consultation with management, when required
- Provide administrative support as part of the development, implementation and management of patient management plans for frequent and complex callers
- Coordinate and collate monthly/quarterly operating reports, as well as compile ad-hoc statistical, financial and analytical reports within given deadlines

**About you**

To be considered for this position you will possess:

- Demonstrated substantial experience and expertise in providing secretarial and administrative support within a large organisation or department
- Previous experience in the heath sector is highly desirable
- Demonstrated experience in the development and maintenance of administrative systems

**Working at Ambulance Victoria**

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of **Care, Accountability, Respect **and** Excellence** to life at AV, we want to hear from you

**Important information**

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified **Administrative Band 2** under the Ambulance Victoria Enterprise Agreement 2020.

**How to apply**
- Cover letter outlining your experience and interest in the position
- Current resume
- A separate document addressing the key selection criteria from the position description
- At all levels of our organisation_ a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people._