QAbi Support Officer

2 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Quality Assurance Business Improvement - Support Officer (Fair Trading Licensing)**

**Grade**:Clerk Grade 3/4
**Salary range**:$82,193 - $90,001 per annum + super
**Duration**:Temp until June 2026

**About the team**

This an exciting development opportunity to be part of high functioning, dynamic team. We are searching for a motivated team member with a can-do attitude and flexible approach to working to join the Quality Assurance and Business Improvement Team within Fair Trading Licensing.

Fair Trading Licensing is responsible for assessing and maintaining licences, certificates and authorities in Real Estate & Property, Transport & Business. The Quality Assurance and Business Improvement Team supports the Fair Trading Licensing teams to provide an exceptional experience to their customers through quality and compliance adherence and process improvement.

This role will provide an opportunity to enhance existing skills and develop new ones. If you have a passion for improving business practices and high attention to detail, this may well be the next step in your career

**Your day-to-day**
- Maintenance of new and existing standard operating procedures and support documentation, adhering to set procedures and policies
- Participation in audit activities in line with internal policy to ensure compliance with relevant regulatory requirements and codes of practice or standards, and the management of audit findings
- Administrative support for the log of business improvement ideas and initiatives, audit summary logs and other quality assurance tasks as required
- Assist with the maintenance of the Fair Trading Licensing Online Portal (SharePoint)
- Coordinate meetings and consultation workshops as required
- Other administrative support as required by the team

**To be successful in this role you will demonstrate**:

- A commitment to achieving work goals and staying motivated in an ever-changing environment
- An ability to work collaboratively, supporting day to day activities providing administrative and project support to achieve business objectives
- A strong commitment to providing excellent customer service
- An ability to multitask and prioritise workloads while working autonomously at times

**What we need from you**:
To start your journey towards becoming our Support Officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

Salary Grade 3/4, with the base salary for this role starting at $82193 base plus superannuation

**Closing Date**:Tuesday 10th June 2025 [9.59am]

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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