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Care Manager

2 weeks ago

Melbourne, Australia Life Health Services Full time

Organizational Context

At Life Health Services (LHS) we are care-driven and strive to provide exceptional services and support, with a focus on people living with disabilities. The care and support we provide is personally tailored to suit individual needs and ultimately enhance lives. When we say we’re passionate and specialists in how we deliver care, we say it because its integral to who we are.

Life Health Services (LHS) was born out of a passionate vision by Loice and Milton Njanja to deliver high-quality care to people who need it the most. Our involvement and journey in care work dates back to 2006 when we founded a Home Care Agency through which we provided care to individuals and families in the comfort of their own homes, among other services.

Primary Purpose

The primary role is to work with NDIS participants and their families in support coordination, assessment and implementation of all supports of their funded plans. This will entail assisting participants identify their goals and aspirations on the path to assist them regain/enhance and maintain their independence plus enhance their social and economic participation as they integrate into the community.

Key Responsibilities as Care Coordinator/Manager
- Research, coordinate, and manage a range of supports to suit individual goals/needs across multiple providers.
- Coordinate access to support items in an NDIS Participant’s Plan in line with the preferences of the participant to achieve the outcomes identified in the plan.
- Ensure that service provision is informed by the participants’ individual goals/needs and is in line with current participant protocols or individual service plans, from Life Health Services or other services engaged through the Supports Coordination.
- Work with the client and their natural supports to assess the quality and value of the supports provided and ensure that they are meeting the participants’ individual goals/needs.
- Actively support participants to connect with their communities and encourage participation in both mainstream and community options.
- Support individuals to build their capacity and networks with the aim of greater choice, control and independence in managing their personal lifestyle choices.
- Participate in training programs as required, including specific training on individual participant needs.
- Ensure completion of NDIS Participant Service Agreements and other appropriate documentation.
- Documented evidence demonstrates that service procedures are followed.
- Ensure all relevant policies and procedures are followed.
- Link people with a disability to community support as per their NDIS Plan (and in line with their individual needs and personal preferences).
- Work within the funding levels associated with each participant (continually tracking and monitoring billable hours associated with Supports Coordination service delivery).
- Develop and record the progress of participant's identified goals to be achieved through their support.
- Ensure that the appropriate resources are available to achieve the agreed service delivery and related tasks.
- Work closely with external and internal stakeholders to achieve positive outcomes for the organisation.
- Responsible for planning and managing your workload to ensure the delivery of quality services.
- Represent Life Health Services at relevant meetings.
- Participate in the Supports Co-ordination process for individual participants and monitor outcomes.
- Providing shifts in the shift care.
- Maintain the house team leader meetings.
- Filing the incident reports.
- WHS checklists of all the houses.
- Work closely with House Supervisors and other key staff in Office.
- Perform other duties as requested, consistent with the classification level of the position and in line with the principle of multi-skilling.
- Coordinate and support clients and workers arrange training and advice where necessary and advise management and report outcomes to NDIS.
- Work with the client and their support workers to assess the quality and value of the supports provided and ensure that they are meeting the participants’ individual goals/needs to achieve zero incidents.
- Participate in training programs as required, including specific training on individual participant needs and self-development.
- Update CI Register as required from time to time
- Represent Life Health Services at relevant meetings.
- Recording and filing the incident reports.
- All other tasks allocated by Compliance Officer/CEO
- Provide checklists and information regarding incidents and incident handling to all the houses when necessary.
- Work closely with House Supervisors and other key staff in Office

**Job Types**: Full-time, Fixed term
Contract length: 12 months

Pay: $60,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Shift work

Supplemental pay types:

- Overtime pay