Service Advisor

4 days ago

Morley, Australia Royal Automobile Club of WA Full time

For over 116 years, RAC has been a trusted name in WA, continually reinvesting profits back into the community. From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance—we are a diverse, profit-for-purpose organisation committed to making a difference.

Our Auto Services division prides itself on exceptional workmanship coupled with outstanding member experiences. We are currently seeking an experienced Service Advisor to join our Morley Service Centre.

What can we offer you?
- A competitive hourly rate + Overtime + Bonus Incentive Scheme + benefits + uniform
- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
- Career development learning opportunities
- An active social club

What will you be doing?
- Providing efficient customer service with a holistic approach to member's needs and general enquiries.
- Providing quotes for repairs and services, offering appropriate recommendations for additional works.
- Preparing and completing repair orders.
- Ensuring member satisfaction (NPS) is achieved, reviewing customer feedback and making recommendations to ensure efficient service levels are provided.
- Handling complaints and member dispute resolution in line with authority.
- Supporting the collaboration and achievement of team sales targets and conversion rates.
- Understanding revenue and profit targets.
- Providing site and mobile service administrative support including accountability of data entry, record maintenance, invoicing, receipting, part returns and correct allocation of part numbers on repair orders and invoicing.

What are we looking for?

This role suits a highly motivated customer service and sales solution focussed individual, including:

- Outstanding professional customer relationship management including problem solving and conflict resolution skills
- Technical knowledge of automotive repairs and servicing - desirable
- Sound administrative/clerical skills
- High level verbal and written communication skills
- Effective teamwork skills and ability to develop positive workplace relationships
- Flexibility to travel and work between centres

Supporting Diversity & Inclusion

LI-LJ1

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