Clinical Systems Support Specialist

11 hours ago

Joondalup, Australia GenesisCare Full time

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Contract length - 12 months

Your life’s best work

The primary purpose of the Senior Clinical Support Specialist role is to assist with process and governance management and act as an internal escalation point for issues with oncology clinical systems. Specifically, the Senior Clinical Support Specialist will ensure the requests and incidents that come through HEAT and MOSAIQ Community are addressed, managed and resolved within agreed timeframes.

What you’ll do:

- Drive continuous improvement with our clinical systems by regularly reviewing processes and procedures to improve efficiencies
- Prioritise people resources within their jurisdiction to maintain and exceed the defined Oncology Clinical Systems SLAs
- Ensure that clinical and operational aspects of Clinical Systems are delivered to the Oncology Australia business with the aim of ensuring full clinical operational functionality is always maintained
- Identify and advise of all areas of risk in both clinical information systems and processes and develop practices to mitigate those risks
- Maintaining IT standards across all systems under their jurisdiction
- Coordinating with the IT Service Delivery team to manage and support incidents and service requests to ensure availability and reliability of clinical systems is maintained
- Implementing and maintaining governance structure and compliance within Clinical Systems

Who you are:

- Bachelor’s Degree in a related clinical field, e.g. Medical Radiation Sciences or similar
- 5+ years’ experience in clinical oncology field
- 5+ years’ experience with healthcare IT systems as a superuser, administrator
- Strong platform knowledge including working with solutions from Elekta, Varian, GE, Philips and other radiotherapy platforms
- A sound understanding of business requirements
- Excellent internal consulting skills
- Excellent communication skills, written and verbal
- Experience with clinical systems desirable
- Demonstrate problem-solving skills
- Ability to be largely self-directed on a day-to-day basis
- Willingness to continually embrace personal and professional development

About GenesisCare

We are the largest private Oncology provider in the world, employing over 6000+ highly trained healthcare professionals and support staff across the United States, Australia, Spain and the United Kingdom, designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 1 million patients annually.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to make a difference, join us at GenesisCare.

Covid-19 Vaccination Requirement

In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order prior to appointment.

GenesisCare is an Equal Opportunity Employer.

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