Full Time Ecommerce Customer Service

1 week ago

Nunawading, Australia Beacon Lighting Full time

**Join Australia’s leading residential lighting retailer and trade supplier**:

- ** Full time permanent role at our Support Centre located in Nunawading**:

- ** Great company culture and benefits with hybrid working arrangements**:

- ** Comprehensive and ongoing training - no lighting experience needed**

**ABOUT BEACON LIGHTING**

Our story began in Melbourne in 1967 with a single store and the drive to brighten up people's lives. Since then, we’ve grown to become Australia’s leading specialist retailer of lights, ceiling fans and light globes, with over 120 stores nationwide and a team of over 1,100 people in Australia and beyond. Our customers are at the heart of everything we do. And it’s their wellbeing that drives us to develop stylish, innovative and energy-efficient products that help them live brighter, live lighter, live cooler, live warmer, live well, live smarter and to simply, live life.

**THE ROLE**

This is a fantastic full time opportunity to join our highly successful eCommerce team, as an eCommerce Customer Service & Sales Support Associate. Reporting to the eCommerce Support Manager, you will work alongside our dedicated eCommerce Support team who will support with training and guidance as you build your confidence to answer inquiries.

**Key responsibilities**:

- Driving eCommerce sales through exceptional customer service
- Providing administrative support for the Beacon Lighting Group websites and Trade Club
- Working in a Beacon Lighting store for your first 2 weeks to gain a hands-on experience with our products and then in the office until you feel capable of working autonomously

**ABOUT YOU**

To be successful in this role you will demonstrate:

- Previous experience in retails sales and customer service (preferred)
- Strong communication skills with the confidence to sell products over the phone
- A moderate to advanced knowledge of Microsoft Office (Outlook, Excel and Word)
- Motivated team player with proven ability to work to a deadline
- Great problem-solving skills and a knack for resolving issues
- Able to think on your feet and suggest solutions
- Equally happy to work autonomously as within a team

**BENEFITS**

To reward you for your efforts, we offer a competitive salary package, paid birthday leave and well-being days, generous product discounts, and the opportunity to purchase shares through the Beacon Lighting share scheme.

Based in Nunawading this role also offers the security of on-site parking, as well the flexibility of hybrid working arrangements. This is a fantastic opportunity to work within an ASX listed company that has been constantly evolving and striving for success for over 50 years.

**HOW TO APPLY**

**Please Note**

LI-Hybrid

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