IT Procurement Analyst

Melbourne, VIC, AU, 3000**About John Holland**:
At John Holland, our purpose is simple, we transform lives with everything we do. John Holland is about people — our customers, our employees, and the communities in which we work.

That’s our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.

Be part of a team that thrives on rising to the challenge of transforming lives for good.

**About IT at John Holland**:
We’re at the forefront of AI in construction and are undertaking a large digital transformation. Our internal IT team is focussed on forging John Holland’s next evolution of construction through service delivery excellence, optimised and resilient infrastructure, secure technology and mindset, innovative and scalable technology solutions, data driven culture, and best in class digital experiences.

**About the Team**:
You will join an experienced IT team who are passionate about sharing ideas and collaborating closely with various departments (including IT, finance, and operations), ensuring seamless procurement processes and supporting overall business objectives.

**Are you up for the challenge?**:
We are looking for a talented **IT Procurement Analyst** to join our IT team based out of John Holland’s state-of-the-art Flinders Gate office in Melbourne.

You will be responsible for supporting the day-to-day procurement needs of the business, ensuring IT hardware, software, and telephony needs of the business are fulfilled and maintained through the procurement lifecycle process.

**About the Role**:

- Support 3rd party service provider for Telephony support and guidance
- Assist in coordination of software, contract renewals, upgrades, and retirements, in line with the hardware & software lifecycle process
- Support the Procurement strategy by:

- Engaging with stakeholders and team members to identify areas of potential improvement in IT procurement
- Management of all IT procurement including purchasing IT assets, creating purchase requisitions, purchase orders, tracking and receipting of deliveries and cost allocations
- Monitor, follow up and advise users on the progress of outstanding requests logged in ServiceNow
- Liaise with suppliers to ensure SLA’s are met
- Troubleshoot supplier problems, issues / faults and liaise with suppliers to resolve them. Escalate when necessary
- Communicate delivery delays and recommend alternative options
- Management of the IT asset database, ensuring all issued assets are appropriately recorded
- Monitoring of stock levels to ensure sufficient stock is available for distribution
- Update the knowledge repository as required
- Knowledge and adherence of procurement policies and procedures, ensuring all digital and IT assets issued comply with JH policies

**About You**:
This position will require demonstrated experience in IT procurement, having worked in a similar role previously, as well as proficiency in ServiceNow, Software Asset Management, and Microsoft Office.

You will enjoy working collaboratively and be able to foster effective strategic relationships with people at all levels both internally and externally. Your ability to provide a great user experience and deliver IT support aligned to the business requirements will see you succeed in the role

**As part of the team, you help us deliver on our promise to transform lives.**:
Your success is reflected in ours. We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success.

We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.

**What’s in it for you when you join John Holland?**:
We’re about connecting your sense of purpose to ours. We understand that your career is one of the biggest ways to have an impact on the world. We also believe in supporting you as a whole person, not just an employee.

We reward and support our people in so many ways. From industry-leading leave policies to wellbeing and relationship support, your needs sit at the heart of our employee benefits.

**We offer**:
**Competitive** remuneration** with salary continuance, and salary sacrifice packaging options available.

**Great leave benefits** including 18 weeks paid parental leave with superannuation and up to an extra 18 weeks of superannuation paid on further periods of unpaid parental leave, multicultural leave exchange and two additional John Holland Days to prioritise health and wellbeing.

**Career progression **underpinned by our exciting pipeline of work means you’ll have the opportunity to work on iconic projects that are shaping cities and communities.

**Learning and development opportunities** where you’ll have access to emerging talent programs, building your career through clear career pathways, and technical and leadership training and development opportunities.

**Inclusion and