Clerical Team Leader

6 days ago

Heidelberg, Australia Austin Health Full time

**Full time, six month contract**:

- **Dual Heidelberg locations, with rotational shifts**:

- **$70,100/pa base + up to $11,660 salary packaging + super (pro rata)**

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the North East of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.

**About the Radiology Department**:
Our administration team is one of the largest in the hospital and handles close to 500 scans per day. We provide administrative support, including patient reception and bookings, electronic and manual file management, typing, data entry, results distribution and billing services to the Austin Health Radiology division.

**About the role**:
As the Clerical Team leader, you will work collaboratively with the Administration Manager to ensure the effective management of the administration functions. This position is based across two Austin Health sites, the Heidelberg Repatriation Hospital and the Austin Hospital, and a variety of shifts are worked on a rotational basis.

A regular day will see you:

- Assist with administrative tasks and the organisation and management of admin staff, including rostering requirements, planning for leave and arranging job rotation
- Perform and overs daily reception functions to ensure that patients are booked, arrived and attended to promptly, efficiently and courteously
- Update clerical work practice standards, associated documentation, workflows and standard operating procedures

**About you**:
You will be a dynamic, vibrant and patient focussed team member, who enjoys showing a caring attitude towards both your team and the community we serve. You will have excellent communication skills and strong general administrative skills, having gained relevant experience by working previously in a hospital or busy medical practice

Ideally, you’ll have:

- Previous leadership experience in a similar role
- A patient and customer focused approach to care delivery
- Flexibility to work a variety of shifts

**Our benefits**:
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
- Mentoring and career development opportunities
- Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists
- Five weeks annual leave (pro-rata) and monthly rostered days off

**Inclusion at Austin**:
**Work with us**

Selection Criteria Essential: Must have previous customer service experience
Essential: Must have excellent knowledge of MS Office and IT skills
Essential: Must have excellent organisational and time management skills
Essential: Must have the ability to problem solve
Essential: Must have previous experience leading a small team
Essential: Must have a patient focused approach to care delivery
Desirable: Previous imaging experience

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