Benefits Realisation Analyst 12 Month Contract

This pay rate is inclusive of mandatory 25% casual loading
- Initial 12-month contract with possible extension paying approx $1000/day
- Brisbane CBD Location with flexibility to WFH 2 days per week

Our client, a large complex Queensland Government organisation, are currently seeking a Training Lead for their Service Modernisation Program.

**The role**

To support the Homes for Queenslanders plan, Information and Digital Services is leading a Service Modernisation Program (SMP) which will deliver a comprehensive program of work which will:
- improve the way vulnerable Queenslanders interact with our frontline services;
- provide a single source of truth for data and;
- provide us with the agility to respond to the changing needs of Queenslanders through reducing the complexity of our ICT ecosystem.

The Benefits Realisation Analyst will report directly to the Program Director - Change & Engagement and will be responsible for supporting the Service Modernisation Program's (SMP) strategic benefits plan.

**What you will be doing**
- Liaise with, and develop strong, positive relationships with a range of stakeholders including ministerial, departmental staff and external consultants.
- Identify and document the program and Project Benefits
- Define the program and project Benefits Realisation Plan, aligning with the program and department strategies.
- Craft key messages at a Program and project level for concise and compelling messaging to articulate the purpose, benefits and impacts.
- Initial 12-month contract with possible extension paying from $1000/day
- Brisbane CBD Location with flexibility to WFH 2 days per week

Our client, a large complex Queensland Government organisation, are currently seeking a Training Lead for their Service Modernisation Program.

**The role**

To support the Homes for Queenslanders plan, Information and Digital Services is leading a Service Modernisation Program (SMP) which will deliver a comprehensive program of work which will:
- improve the way vulnerable Queenslanders interact with our frontline services;
- provide a single source of truth for data and;
- provide us with the agility to respond to the changing needs of Queenslanders through reducing the complexity of our ICT ecosystem.

The Benefits Realisation Analyst will report directly to the Program Director - Change & Engagement and will be responsible for supporting the Service Modernisation Program's (SMP) strategic benefits plan.

**What you will be doing**
- Liaise with, and develop strong, positive relationships with a range of stakeholders including ministerial, departmental staff and external consultants.
- Identify and document the program and Project Benefits
- Define the program and project Benefits Realisation Plan, aligning with the program and department strategies.
- Craft key messages at a Program and project level for concise and compelling messaging to articulate the purpose, benefits and impacts.
- Measure and document baseline pre-program establishment.
- Capture and document key measurables associated with benefits including process improvement and sentiment.
- Capture and document measurables for downstream benefits at project and program level
- Analyse raw data and interpret into Business intelligence.
- Content development for various communications to the executive.
- Utilise visuals and infographics to make complex information more readable.
- Engage with stakeholders across multiple platforms to reach a broad audience.
- Be innovative, engage with key internal influencers and schedule key communications for specific events (ie, releases).
- Establish Program and Project feedback and other mechanisms to capture realised benefits.

**To thrive in this role, you will need to demonstrate the following**:

- Experience in benefits documentation, preferably in a government role related to digital transformation or technology projects.
- Strong written and verbal communication skills, with an ability to convey complex ideas in a clear and accessible manner.
- Proficiency in using communication tools and software, including Microsoft Office Suite, content management systems, and social media platforms.
- Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
- Detail-oriented mindset, ensuring accuracy and consistency in all communication materials.
- Strong interpersonal skills and the ability to collaborate effectively with diverse teams and stakeholders.
- Ability to quickly establish effective working relationships with colleagues and internal stakeholders.
- Be culturally sensitive and inclusive to ensure all of our employees are valued and supported in the learning journey.
- Be proactive in your approach to driving stakeholder engagement and transparency throughout the transformation process.

**Mandatory requirements**
- 3-5 years' experience as a Business Analyst, Benefits project officer or similar in digital